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Service fee in the sales order

Hello Experts ,

We have a scenario , where the sales order ( Ex: OR) will have a service fee line item in some of the orders. This is more like a design fee which will be added as one of the line items in the sales order . This item is not relevant for delivery .

The service fee item has been set up in the system with item category TAW . ( not delivery relevant ) The requirement from business is , they don't want this item ( design fee) to get invoiced until the whole order is invoiced. They can put a item level billing block , but again it's lot of manual intervention to place and remove the block .

Is there any smart way of handling this which will ensure that this item doesn't get billed in advance . Could anything be done at item category level or should it be a custom development . Please share your inputs on how this could be done with minimal system changes .

Note : This is not a service order, but rather a design fee added as part of normal sales order.

Thanks

Sri

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3 Answers

  • Oct 25, 2017 at 04:12 AM

    In the sandbox where I checked TAW is relevant for delivery and it has billing relevance A.

    Is there a specific reason why you don't wish to include the service item in the same delivery as the finished product?

    The easiest way to ensure that the billing of the service item will not happen before you bill the finished product is to have both in the same delivery :)

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    • If in your system TAW is not relevant for delivery, then maybe whoever did this changes also other settings.

      I am almost sure that in my system this was not changed, which is why I post screenshots for you to compare.

      TAW is assigned to schedule line CT:

      By using these settings an item with this item category can be copied from an OR order to a LF delivery and upon goods issue you generate confirmation of service.

      Of course you still need to ensure that the service item does not go alone into a delivery if you do not have available stock of the finished product. I would probably try exploring delivery groups in this case (there is a small challenge with that if users are authorized for delivery creation in dialog mode, but it is manageable).

      Create your own item category that is relevant for delivery - this is the easiest, cheapest and probably the most safe approach if your finished products are also with billing relevance A.

      If your finished product items are relevant for order-related billing then I cannot think of a way to avoid development completely.

      taw.jpg (303.7 kB)
      ct.jpg (91.4 kB)
  • Oct 25, 2017 at 07:00 PM

    I can double check if the Item relevant for delivery was checked off due to any specific reason . If not, I can reinstate the flag and save creation of another Z item category .

    In the above case , I see that the design fee ( assuming I am using TAW) is assigned to schedule line CT . Since this is a "fee" item with no tangible goods, will this create an issue with any of the MM postings ? . I checked other finished goods and they all have delivery relevant billing .

    Do you still intend using the delivery group indicator for the design fee item along with other finished good item?

    Thanks

    Sri

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    • Thanks Vaselina. I will keep this in mind. Hope I am doing it right this time :).

      When I group the design fee and finished product in the same delivery group, is it something which the person creating the order needs to manually enter in the sales order under delivery group ( with the same number) , because the one in the item category level seems to cater more for the BOM material rather than for normal items .

      Thanks

      Sri.

  • Oct 26, 2017 at 07:26 PM

    +1 to what Veselina said. Just adding my own experience as an ABAPer and pretending to be SD expert.

    We have 2 systems and both have some kind of extra fee feature. In one system, it's implemented as a header-level pricing condition. Other than a bug fix in a custom form, we've had 0 issues with it in many years.

    In the other system, people didn't want to use pricing for that, they wanted a line item. Since we use both order- and delivery-related billing, we have two separate materials and the users decide which one to enter, based on the other items in the order (our document volume is rather low). In the delivery-related scenario, the service fee appears as a line on delivery and, just like Veselina described, it's not relevant for picking. The only purpose of this is to get the whole shebang invoiced together.

    We use delivery groups when needed and it is a manual process. The sales people wanted to have this "automated", of course, but could never come up with any criteria for automation.

    It's been a f*g nightmare for years. "Where is my line so-and-so? Why was this not in the invoice? Why was it on a wrong invoice? Why this person in shipping ignored the warning?" As soon as one person finally learns the process they leave and don't train a replacement. These tickets subsided only in the last year or two since there was no staff rotation in sales.

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    • Thanks Jelena and Vaselina for your valuable inputs and insights. I will check with business and come back based on the over all constraints they see on the available options.

      Thanks

      Sri.