Completion date not appearing in Quality Notification for some Notification Types

[nitingupta4686]

Currently we are using some Customized Notification Types out of which for some Notification Types the completion date appears automatically in Issue tab when Notification is Closed from Tab in Action Box but for some notifications the completion date does not appear when notification is closed. The coding part is checked by ABAP team and there is no difference in process for Notification type for which completion date is getting populated and for notification type not getting populated. Also I could not find any specific configuration which displays or suppresses the completion date corresponding to particular notification type. Also as a result the completion date does not appear in reports like QM10, QM15 etc. Please help.

[former_member244309]

What are the Notification Status code(s) on the notifications where the completion date is not showing? Can you manually complete the notification instead of using the Action Box? Sometimes during the manual process you will see error messages which can help troubleshoot the issue.

[former_member42743]

Not sure if this would do it but were the notifications in question released or activated?

If they weren't activated, they might not be able to get a completion date. Not sure, I haven't tested this.

[nitingupta4686]

Hi Craig,

Thanks for your response.

Yes the notification has been released and in the end when it is closed through Action Box tab 'Close Notification', the completion date does not appear. However if it is done through Notification -> Function -> Complete, the completion date appears. But we need it through Action Box tab.

Also for other notification types the completion date appears even if its is closed through Action Box tab 'Close Notification'.

[former_member42743]

How was the notification in question created. For instance.. was it copied from say an F1, or F2, or F3? Maybe a Q1, Q2 or Q3? I'm wondering if the copy template used to create your custom notification type was of a type that the FM's of the action boxes were not expecting. Or something like that. I'd go back to the FM's used in the action box and have a programmer go through them again.

Is this behavior consistent for specific notification type? or just certain ones? Like do you see this behavior for all notifications of type Z2 and Z3 and never for Z1, and Z4 types.

Or do you see it for some notifications of Z1, some of Z2, some of Z3 and some of Z4?

[nitingupta4686]

Hi Craig,

Thanks for your response.

The notification type has been copied and it works for say Z1 and Z2 completely but does not work for Z3 and Z4 completely.

The function module which I see in Action Box 'Close NCR' tab is same for all notification types.

[former_member42743]

So is the FM in use hard-coded for Z1 and Z2 notifications?

Since these are all custom notification types, the FM probably needs to be set up to consider Z* notifications.

[nitingupta4686]

Hi Craig,

Thanks for your response.

The FM used in 'Close NCR' tab is independent of Notification Types.