SAP Customer Checkout Manager -The browser returns an error http status 404

[stephan_best]

I'm trying to start the SAP Customer Checkout Manager for the first time.

The browser returns an error http status 404 - the requested resource is not available

I did following:

1. The extract of the ccos.war file has finished and you are ready to start the Customer Checkout Manager for the first time for initial configuration
2. You enter the URL <server name>/CCOS
3. The mentioned error is returned by the browser

What can I do?

[stephan_best]

The cause is following:

During the initial configuration of the database server a string that defines the path to the database has been entered incorrectly

Resolution

1. Check the app_default.properties file which you would by default find in folder C:\SAP\CustomerCheckout Central Server\config\
2. The line that points to the database should look like this example: jdbc\:sqlserver\://localhost\:1433;databaseName\=CCOS;sendStringParametersAsUnicode\=false
3. If any brackets like [...] are contained in that line they should be removed
4. Restart the Apache Tomcat service via the CCOServicemanagerw.exe usually to be found in C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.0_CCOServicemanager\bin

Please see also SAP Knowledge Based Article 2551031