Icons Missing- Urgent

[Former Member]

Hi,

This is very urgent.

When I go to Content Administration-> KM Content, I'm not able to see the icons of the folders and the images. Also I'm not able to open any documents as its giving me access denied error. What can be the problem? Is it the permisions that is changed? What can I do to resolve it?

Its very urgent.

Thanks,

Priya

[Former Member]

I gave myself super admin role. now it is working fine. But when I'm trying to open the document, its getting opend in the same window below the folders. I want it to open in a new window.

Regards,

Priya

[Former Member]

Hi priya,

U need to see the properties of that, for that u can go on the portal content under content admininstration then from there u can go on ur document iview and c the properties.In properties you can see one label with Launch in New Window and that u can change for getting the desired way presentation.

[Former Member]

Hi Priya...

I think this a issue ralating to the Layout Profile of the repository or folder that you are accessing. plz go to the context menu of the folder in which the document resides.

go to Details >> Settings >> Presentations...

check if you have the Layout Profile as <b>System Default</b>, else change it to system default. save the settings and now open the file again.

hope this helps,

Regards,

Sudheer

[Former Member]

Hi Priya,

The problem u r mentioning is related with permissions it seams, i would like to know that what are roles u are assigend with.

c if u can see the folder over there then i hope u should be able to change the permissions of that also.

so main thing whether ur role is Content Administrator or admin or super admin as a end user wont b able to change the permissions.

Best Regards

Shashank Saxena

If u found the answer to be useful for u then kindly reward with points.. Thanxs

[Former Member]

Hi Priya,

It seems a permission issue.

I think you can see the contant using Super Administrator of the portal. To see the KM contant using other users ID give the permission to access KM contant.

Hope it will help

Regards

Amit