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Access Request Forward Notification is sent to original approver

Hi everyone,

We are facing an issue after forwarding an access request: the notification is being sent to the original approver, instead of the new approver.

In the MSMP step, we've set up the notification with standard agent GRAC_MSMP_OTHERAPPRVRS_AGENT.

The request is forwarded correctly to the new approver, but the notification is sent to the original approver only.

Thank you.

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2 Answers

  • Best Answer
    Oct 23, 2017 at 07:26 AM

    Hello Gustavo,

    On the corrosponding MSMP stage, please set notification for Action "FORWARD" and the recipient ID as "GRAC_CURRENT_APPROVERS"

    Kind regards,

    Yashasvi

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  • Oct 23, 2017 at 11:13 PM

    That answered my question. I still wonder what the purpose of GRAC_OTHER_APPROVERS is and how it works...

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