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How to delete IC-information from certain ID_ORIGIN

Oct 22, 2017 at 05:20 PM

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Dear Community,

we have connected several external data-sources to our hybris Marketing on-prem system. Only when a customer grants his consent on the extern sources, his data are transmitted to hybris marketing. Every source is identified by its own id_origin.
Sometimes customers withdraw their consent - in that case we have to delete all IC-data from that specific source/origin. (data from other sources / id_origins must remain available!)

What’s the recommended way to delete the customer data from one certain id_origin?
Should we transmit all customer fields with empty inputs like ' ' ?

Thank you,
Best regards,
Peter

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2 Answers

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Former Member Oct 23, 2017 at 12:36 AM
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Dear Peter,

Did you try to play around with below transaction? Origin of contact ID and external ID can be selected, so I would test once and see whether data from only that Origin ID is deleted, or whether all data for that IC is deleted.

Unfortunately I haven't tried this out myself yet, so I don't know whether it would work, however tryign it out on a developmetn server could never hurt.

With regards,

Akil


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Dear Akil,

thank you for your answer!
The report works - it deletes only the facet data from the specified Origin ID. Is there also a report to delete all interactions from that facet / Origin ID?

Is it also possible to set facets cold via odata-request?

Best regards,
Peter

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Former Member

Dear Peter,

You can use the same transaction to delete all interactions for a contact. To delete all interactions for a contact, I usually select the following options, and input the DB Key from the root table:

I don't know whether OData can be used to set contacts to cold.

With regards,

Akil

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Matthias Reiner
Oct 26, 2017 at 12:30 PM
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Hi Peter,

in the very recent OnPrem release we added a feature to edit individual permissions from the contact sheet manually.

Regards,

Matthias


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