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How to delete IC-information from certain ID_ORIGIN

Dear Community,

we have connected several external data-sources to our hybris Marketing on-prem system. Only when a customer grants his consent on the extern sources, his data are transmitted to hybris marketing. Every source is identified by its own id_origin.
Sometimes customers withdraw their consent - in that case we have to delete all IC-data from that specific source/origin. (data from other sources / id_origins must remain available!)

What’s the recommended way to delete the customer data from one certain id_origin?
Should we transmit all customer fields with empty inputs like ' ' ?

Thank you,
Best regards,
Peter

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2 Answers

  • avatar image
    Former Member
    Oct 23, 2017 at 12:36 AM

    Dear Peter,

    Did you try to play around with below transaction? Origin of contact ID and external ID can be selected, so I would test once and see whether data from only that Origin ID is deleted, or whether all data for that IC is deleted.

    Unfortunately I haven't tried this out myself yet, so I don't know whether it would work, however tryign it out on a developmetn server could never hurt.

    With regards,

    Akil

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    • Former Member

      Dear Peter,

      You can use the same transaction to delete all interactions for a contact. To delete all interactions for a contact, I usually select the following options, and input the DB Key from the root table:

      I don't know whether OData can be used to set contacts to cold.

      With regards,

      Akil

      cold.png (16.3 kB)
  • Oct 26, 2017 at 12:30 PM

    Hi Peter,

    in the very recent OnPrem release we added a feature to edit individual permissions from the contact sheet manually.

    Regards,

    Matthias

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