MaxDB SAP Support very poor ?

Hi,

We have had a call open now for some time(30/11) regarding an issue with our production database. We've experienced several core dumps which seem to becoming a more regular occurrence, it has core dumped twice now within 3 weeks and that is twice too many for our production system.

I attached the knldiag.err and a gdb stack trace to our call and my colleague even called them personally requesting someone to take a look. Yet, nobody has even bothered to reply to our call. The message number is 1007036, our installation number is 1720001197. There is nothing obvious to me that stands out so someone would have to connect to our systems and analyze the core dumps which are very large.

Does it usually take this long to get help with regards to MaxDB ? Perhaps we are doing something incorrect. What worries me is we've been considering changing our database systems to Oracle and this just gives my superiors more of an excuse to change which is something I really do not want to do.

Regards,

Nelis