Resetting a mobile client (new device ID)

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Hi,

We often experience that mobile clients have to be re-installed due to synchronization problems. Using the Reset feature on the client does not solve the problem so we have to start from scratch each time.

First the client is un-installed, a new client installed and then we start all over again with the distribution of applications & data. This process is VERY troublesome but SAP does not seem to have an alternative.

Are you familiar with a good solution for resetting the client including the device ID, so the MI Client can be re-used? This way we could avoid the re-installation of the client which is also an issue due to the laptop user authorization concept.

We are using SAP NetWeaver 2004s SP12 and MI Client 7.0 SP12 patch 5

Looking forward to your advice.

Kind regards

Christian