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CRM Complaint replication to PM

Former Member
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Hi

We have a requirement where complaint will be created in CRM. Now this needs to be taken to back-end system. There is requirement for integration with PM module. Now this can be replicated as PM notification, PM order or Service Notification. I have never worked on PM interface.

As per SAP Best practices complaint is replicated to ECC, but I am not sure what other options are there.

Please help me in getting a solution for this scenario.

Thanx in advance.

Cheers

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Answers (1)

Former Member
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Hi Hitesh,

Complaints are transferred as normal orders to ECC and you can process them further to create any follow up documents.

Quality notifications are created in ECC by assigning an action profile to do the complaints transaction. You can use the same procedure to create your own transactions like PM notifications, PM order etc.

Regards,

Gaurav Gera