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Support messages not getting displayed in Messages Tab - Solar01/02


I am having an issue in displaying the support messages under the message tab of Solar01 and Solar02. If I try to create a new message, the notification pops up and also gets saved. But the message does not get displayed under the tab.

I can find that the message is properly created through transaction monitor.Even if I try to manually assign the support message number in Messages tab it gives an error saying the number does not exist.We are using SOLMAN 4.0 SP 11.

Please help. Points will be awarded for useful answers.



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    author's profile photo Former Member
    Former Member
    Posted on Dec 13, 2007 at 04:19 PM

    Dear Prabanath,

    I am not too sure you will be able to assign numbers to support messages. Run the report CRM_DNO_MONITOR and get the full number from the report and insert the ticket number in issue messages tab and click on save and go back one screen, it will ask you if you want to save, select yes.

    That worked for me. Recently I have strugged to resolve this. We are on Solman 4.0 SP12. Check if you have all necessary permissions for you and do you have any thing in sm21 or st22 by any chance if the issue is related to support pack ?

    Let me know if there are any issues. I might be able to help you.


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