Skip to Content
author's profile photo Former Member
Former Member

Support messages not getting displayed in Messages Tab - Solar01/02

Hi,

I am having an issue in displaying the support messages under the message tab of Solar01 and Solar02. If I try to create a new message, the notification pops up and also gets saved. But the message does not get displayed under the tab.

I can find that the message is properly created through transaction monitor.Even if I try to manually assign the support message number in Messages tab it gives an error saying the number does not exist.We are using SOLMAN 4.0 SP 11.

Please help. Points will be awarded for useful answers.

Regards,

J.Prabananth

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 13, 2007 at 04:19 PM

    Dear Prabanath,

    I am not too sure you will be able to assign numbers to support messages. Run the report CRM_DNO_MONITOR and get the full number from the report and insert the ticket number in issue messages tab and click on save and go back one screen, it will ask you if you want to save, select yes.

    That worked for me. Recently I have strugged to resolve this. We are on Solman 4.0 SP12. Check if you have all necessary permissions for you and do you have any thing in sm21 or st22 by any chance if the issue is related to support pack ?

    Let me know if there are any issues. I might be able to help you.

    N

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.