Support messages not getting displayed in Messages Tab - Solar01/02

Hi,

I am having an issue in displaying the support messages under the message tab of Solar01 and Solar02. If I try to create a new message, the notification pops up and also gets saved. But the message does not get displayed under the tab.

I can find that the message is properly created through transaction monitor.Even if I try to manually assign the support message number in Messages tab it gives an error saying the number does not exist.We are using SOLMAN 4.0 SP 11.

Please help. Points will be awarded for useful answers.

Regards,

J.Prabananth