service order as followup document for service order

[Former Member]

HI gurus,

Can a service order be created as a followup for service ticket. The call agent creates a service ticket for a channel partner. The channel partner should open the service ticket and create a followup document service order for the service ticket.

Can we create a followup document which has the leading business transaction category same as the preceeding document.

Thanking u, Madhu.

[Former Member · Accepted solution]

Madhu,

I am sure you can create a follow-up transaction from a Service ticket to Service Order, All you have to make sure is the setting in IMG for Follow-up are active and right.

Thanks