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Former Member
Dec 11, 2007 at 02:01 PM

service order as followup document for service order


HI gurus,

Can a service order be created as a followup for service ticket. The call agent creates a service ticket for a channel partner. The channel partner should open the service ticket and create a followup document service order for the service ticket.

Can we create a followup document which has the leading business transaction category same as the preceeding document.

Thanking u, Madhu.