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SAP C4C Enterprie Search: Search by Phone Number problem

Oct 19, 2017 at 12:29 PM

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Customer need searching Account & Contact Information by phone number both Phone & Mobile.

But, I cannot search this field in advanced/enterprise search below. please help to resolve this.

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Hello Peerayut,

The basic search has its base on the fields present in the advanced search.

This means that if you do not have the field 'Parent Phone/Mobile' in the advanced search (click on the filter icon), it will not find any results.

Try adding this field there via adaptation mode and search again. Let us know if it worked or not.

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Hello Matheus,

Thank you for your reply.

this phone number came from standard Account "Phone" field I'm only change Label to "Parent Phone/Mobile".

I'm added this field into advanced search already but still can't search by phone number from search field on the top-right field.

but if I'm search by input phone number into advanced search field, C4C can search by phone number correctly.

My customer really need to search by phone number from top-right field or Enterprise Search field only.

Please help.

Thank you so much.

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Hello Peerayut,
I apologize for not checking this correctly. I saw here that actually the Phone number in enterprise search is not yet supported for Account.
The ones supported are: Account ID, External ID, Account name, City, Owner Name, Main Contact person name.

The reason for not enabling this in Standard is the performance degradation added, as not all customers will use the phone number in order to search for accounts.

This field may be considered to be added to enterprise search in future releases, however, as of now there is no concrete information on the release version.

I hope this helped.

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1 Answer

Best Answer
Paula Fellner
Nov 08, 2017 at 02:51 PM
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Dear Peerayut,

The Account search paramerters are currently defined by:

- Internal ID
- BusinessPartnerFormattedName (Description of the Account)
- CityName
- PostalCode
- Country
- RemoteObjectID (Related to Web Services)

As a workaround you could use the phone field within the advanced search section.

Otherwise, we would kindly ask you to post this request on our Idea Place page (https://ideas.sap.com/SAPCloudforCustomer).

Regards,

Paula


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hello Paula, i have the same problem with the field TaxID, theres is a way to solve this problem??

regards

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Reinaldo Gutierrez

Dear Reinaldo,

Not every field is searchable with the basic search as our system's embedded search functionality has been created to maximise performance for our users.

You can therefore add the needed field in the advanced search.

Regards,

Paula

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Dear paula.

thanks for the answer

Regards,

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