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What Do You Do?

Oct 17, 2017 at 10:28 AM


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Hello Everyone,

In my opinion, Empathy is an essential foundation of any online community that wishes to thrive. Empathy is the glue that keeps us together and makes every community interaction a lot more considerate and user friendly to all members involved.

I believe that the best way to encourage and help empathy spread across our community is if we connect and familiarize with one and other.

Therefore, I would like to invite you to join the What Do You Do (#WDYD) community initiative. #WDYD is your opportunity to share with everyone your role in the SAP world/ecosystem while engaging a lively conversation with fellow community members who want to learn more about the most interesting projects you've worked on, best practices, creativity and innovation and whatever you feel like sharing about what you do.

Joining this initiative is very simple:

  1. Submit an answer to the question "What Do You DO" in this thread. The answer should contain a short introduction of yourself and your professional background/experience.
  2. Optional: End your introduction by @ mentioning fellow community members inviting them to join this initiative while asking them one of the following questions: /What was your first step in the SAP world?/What do you enjoy most about your job?/How do you keep your skills up to date (what training/courses/reading do you do)?/Where do you see your career future with SAP?/What do you think are the challenges in your area?/What advice would you give someone beginning their career?/What do you wish you had done differently?/What did you do in your first day at work/Who inspired you the most/Do you have any specific thought leaders in the community who you follow/What was the project you enjoyed the most and why?/Feel free to make-up your own questions/ (Thanks a lot to @Colleen Hebbertf or coming-up with some these questions)
  3. After you've posted your answer paste the link that you will get under the "share" button. Then use the link and this #WDYDSC hashtag to invite your friends on social media to read your answer and interact with you

Once you join other community members will continue the conversation by asking you more questions. In order to be responsive please be sure to follow this thread and activate your Email notifications.

Some additional important guidelines:

* Please contact me if you wish to champion your own topic related What Do You DO question. This way we can make sure there are no duplications and I can support you by giving you visibility in this thread and other locations.

* All questions/threads participating in the #WDYD initiative most only be tagged with the "Careers" topic in order not to disrupt the content flow of other community Q&A activity.

* Please up-vote answers you like as it will make it easier for others to find high quality discussions.

* Everyone can join! Regardless if you are new to the SAP World or an expert

* Please use comments to ask for clarification on this post and post answers to join according to the intructions provided above.

I would like to kick this off by @ mentioning fellow community members:

Julie Plummer

Lars Breddemann

Caetano Almeida

Matt Fraser

Andy Silvey

Colleen Hebbert

Michael Appleby

Jürgen L

Denis Konovalov

Jyoti Prakash

Felipe Fraga

Jeremy Good

Ivy Li

Matthew Billingham

Jelena Perfiljeva

Luis Darui

Bernhard Luecke

Nicole Geischnek

Andreas Holzapfel

Ajay Maheshwari SAP Trainer

Former Member

Former Member

Raj K

Raz Korn

Matthias Wild

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Bringing in Dolores Correa ;-)

* Please Login or Register to Answer, Follow or Comment.

35 Answers

Andreas Holzapfel
Oct 25, 2017 at 12:34 PM

Hey goatherds, //okay, maybe this was a bit too bold to start with... #goatspotting ftw!

thanks fly out to Moshe Naveh for this _totally_ voluntary opportunity to tell you guys what I am actually doing. I am an SAP employee working as a Product Manager in the "Cloud & Lifecycle Management (CLM) / Software Logistics (SL)" area. Probably most of you guys might be familiar with the "Software Update Manager (SUM)" or the "Software Provisioning Manager (SWPM)" to update, upgrade, migrate or even install SAP systems - besides a lot of other capabilities to make your SAP basis life better, that is. CLM/SL is were they are at home. As I do have colleagues in this area who are contributing a lot more to the community than I am, let me take this opportunity to appoint Boris Zarske, Boris Rubarth, Stefan Jakobi and Jens Fieger with an easy one: What do you enjoy most about your job? //Ha, now you're all caught up!

In particular, my area of activity covers the SAP Landscape Management product. Even as some customers and partners might claim that, this has absolutely _nothing_ to do with the "LaMa". Like... never! //Where is the maiden-like emoji here?!

As a Product Manager, my main goal is to ensure my product is helping customers - now and in the future. Helping them to make their business run better, helping them to focus on what they can do best, helping them to become relieved from (operational) pain. To do so, I work closely with our customers, partners, DEV teams, and partners to be in a state of constant dialogue. Oh, and even Marketing. Yeah, that's right! After all, nobody would eat mustard without knowing what it's good at. Think sausages! Did I mention that I'm bavarian? (Remark: Bavaria is "near" Germany) Ever ate mustard as it is?! Wouldn't have been a huge success on its own, I guess. Um.. what was this about?

So coming back to the interesting stuff, my role can be narrowed down to two things: Roll-in (figure out what customers want before they do) and Roll-out (tell the customers and partners how to make the most of what we provide them with). For both, the Community and also User Groups are outstanding and essential tools to stay in touch. So if there's something you want to ask or let us know about my product or the solutions we want to provide to the world, please don't hesitate to contact me!



//Where did THAT come from? :O

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Andreas Holzapfel

Thanks a lot for joining! It was great meeting you in person in TechEd.

I will start by asking to reveal your magic! How do you know what your customers want before they do? What are your techniques?

And by the way, Lama means in Hebrew "Why". So I must ask why did you choose this profession? What do you think in your charchter made it appealing to you?


Keeping the magic for myself allows for two things: Me keeping my job and the community being entertained continuously ;)

Kidding aside, it's working on a lot of different ends. With LaMa, our goal is to make our customers' lives easier when it comes to SAP operations. This allows us to leverage a huge benefit for getting insights and making assumptions: It's not only that the problem at hand already exists, it is also shared amongst a variety of customers with completely different mindsets. Simply speaking, we are always looking for and then starting with the common denominator and take first standardization and then automation from there. The secret sauce is to listen on a variety of different ends. Therefore, we do not only leverage the SAP Community (hey there!) and SAP initiatives to identify and talk to customers (aka "Customer Engagement Initiative" - CEI), but also one of the most powerful, engaging and motivating entities in the field: SAP User Groups - we love you guys!

Once the problems to solve are put to paper next to what it actually means for our customers, we get cracking. As the standard automation solution for SAP, this very SAP is our focus, of course. Luckily, the products and solutions to automate are in the neighborhood - quite literally. So we sit together with them and develop automation processes from the prototype(s) to fully supported deliverables. Right there, the you've completed the circle and need to start from the beginning again: How does the solution fit the need? Has the actual need shifted in the meantime? What can we learn for the next interation?

Wow, that might have been the smoothest transition to a question for quite some time. So why Product Management? Well...

I like asking the whys until a root problem is identified, but I am not a requirements engineer.

I love to look for solutions to problems, but I am not a designer.

I am passionate about presenting the value of a solution, but I am not a sales guy.

I am happy about playing around with new technology, but I am not a developer.

I enjoy listening to user stories and telling them as well, but I am not a marketing guy.

I appreciate any opportunity to help optimize and structure work packages, but I am not a project manager.

I am thriving when I can provide motivation and purpose for a team, but I am not a line manager.

I am eager to helping customers getting better, but I am not a consultant.

In Software, this job is the ultimate jack of all trades - and that's what I love about it and that's also what I think makes a good fit between my character and the job requirements. As Bill one said (about leadership - but still), always try to be in a room with smarter people surrounding you. It's really not about what you add to team individually and the credit for that, but what the team is capable of in the end. Put simple: I love working on being the secret sauce... every day a little more.


Thanks alot Andreas Holzapfel .

What are you preferred ways of tackling a new problem that you've never encountered before (not including panicking:)) ?


Most of the time, I only try to get an understanding of the problem on a higher level. Then, before going into details, I try to familiarize myself with the surrounding situation, the background, and the stakeholders. Only then I start digging deeper into it. And then, well... I'd highly recommend to get in touch with those who know things :)

Andreas Holzapfel

Great advise! Many times people we dislike are the mirror to our greatest challenges and where we need to improve.

Caetano Almeida
Oct 17, 2017 at 01:22 PM

Hello Moshe

Congratulations for the initiative. Unfortunately, due to the time zone difference, II could not be the first one to answer this thread.

I'm currently working at the SAP Center of Expertise in Newtown Square, Pennsylvania, where I deliver services to the SAP MaxAttention customers. My main area of expertise is Production Planning (MRP is my passion), but I also work with QM and GBT.

I started to with SAP in 2006, when I joined a company who was using SAP software as an IT trainee. Later I joined a partner as PP consultant and in 2009 in joined SAP Product Support in Brazil. Most SAP consultants who opened incidents for PP from 2009 to 2016 probably already had some kind of contact with me.

I also wrote lots of blogs, documents and wikis in SCN and I have published an e-book about MRP on HANA. Currently, I'm writing another e-book about Embedded PP/DS, which should be published until the end of the year.

Let's bring some of the Brazilian and product support folks to the WDYD initiative:

I'd like to know from my friends Eduardo Rezende Former Member Renan Correa Ervin Szolke @raquel.pereiradacunha Marssel Vilaça what was the weirdest situation that you ever faced when supporting or delivering a service to a SAP customer? You can also answer the question Moshe Naveh!

Best regards,

Caetano Almeida

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Hello Caetano Almeida !

Thanks a lot for joining! Your post made me curious. Can you please share more details about the SAP Center of Expertise. It's the first time I hear about it.

Also, what does production planning mean? Imagine I'm newbie who has no clue (which I'm:). I have more questions for you but I will keep them for later.

As for your question:

The weirdest work related experience I had was long time before I joined SAP (almost 20 years ago :-0). I worked as a scooper in Ben & Jerrys and famous guy walked-in. He asked for a Milkshake and because I was so excited I mess-up the recipe and an ice-cream & milk tornado was all over:0).

I read that you recently moved from Brazil to the states. How was transition and how do you compare the work environment in Brazil to the one you have in the states.


Hi Moshe

SAP offers a special kind of contract called MaxAttention and customers who choose this kind of contract will have a package of services delivered by the Center of Expertise. We deliver from very technical services (focused in performance or custom code) to very high level consulting and architecture services.

Production planning is a module of the SAP ERP that helps manufacturing companies to plan and to execute the production activities. MRP means material requirements planning and it is a part of production planning focused in materials planning.

I moved to US last year, but in principle it was supposed to be a temporary fellowship. Before the end f this fellowship I got an offer to stay and I decided to move permanently. Now I'm more on a customer facing position, which can be something very nice (when you meet nice people) or not. Regarding the work environment, in Brazil we had more young people and a relaxed environment, as I was working at a SAP Labs. Here in Newtown Square, I think that we have more focused in services and we have more contact with customers, so it is more serious, but I like it.




Isn't it dangerous for us to know you work for SAP Support, MaxAttention ;-)

Nice to meet you!

Jelena Perfiljeva Oct 17, 2017 at 09:03 PM

By day, I’m supposed to be doing ABAP development but because the new corporate overlords are taking over our beloved SAP systems, there is not the whole lot of ABAPing required lately. On any given day I might be answering user questions why they cannot ship something (“how many times do I have to explain you people the difference between the order-related and delivery-related billing?!!! Gosh!!!”) or checking why the files were not FTPed somewhere. At the moment, I’m also considering investing in premium LinkedIn account, cough-cough.

By night, I grow long fangs (already have pale skin, dark circles around eyes and red lipstick by day) and pray upon poor unsuspecting SCN members who just want someone to answer their questions. Without a shred of empathy, I drag them to Google or throw them into the moderation pit. [cue The Thriller music] Aa-ha-ha-ha! Aa-ha-ha-ha!

Somewhere in between I cheat on SCN with other online communities, such as City Data, and entertain the kid, his friends, and their parents. Last week we decorated pumpkins. Now we’re preparing for the annual “cookie open house” when we invite a bunch of kids to bake and decorate cookies before Christmas. These Diversity cookies :) and the gingerbread ones are favorites.

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Files FTPed? that is coooool...

I get nostalgic with these things, nowadays people only talk about JSON, REST API`s and microservices they do not know the suffering of using EDI with FTP, AS2 or RVS.


Hahaha! Oh no, we don't need no fancy APIs here. Give us a flat file by FTP! To be fair though, APIs can fail just as bad sometimes. With FTP, at least you have a file that can be moved manually.


If you like to drag people into google then I think that I'm going to rock your world with this website :)

Also know as "Let Me Google That For You"

Check it out! It's absolutely wonderful hehehe!!

That being said, thanks for sharing your "WDYD" with us :)


I've sent quite a few people there in the past but then they complained to the moderators.


Jelena Perfiljeva thanks! The pumpkins design sounds lovely.

How do you feel ABAP coding evolved since you started working on it? How did you end-up as an ABAP developer? What does it really mean?:)

How would you describe a normal project you engage? What are the steps you take? How do you decide what needs to be done?


How I started was already mentioned in my old BIF (although it was the evil twin Jelena The First :) ). How my coding evolved is probably vastly different from how ABAP evolved itself. I still don't have access to 7.4 at work, so am just reading about the cutting edge stuff on SCN so far. "Can look but can't touch". :) But at least I already said buh-bye to the table headers, REUSE_ALV..., and SO_NEW_DOCUMENT_SEND_API1, so doing my best.


"pray upon poor unsuspecting SCN members who just want someone to answer their questions. Without a shred of empathy, I drag them to Google or throw them into the moderation pit. [cue The Thriller music] Aa-ha-ha-ha! Aa-ha-ha-ha!"

This reminds many of the members to first google the Topic and then get back to the Blog

Christoph Hopf
Oct 17, 2017 at 05:40 PM

Hi all,

I joined the SAP Product Support in 2006 at the GSC Austria in Vienna for the DMS topic. If I remember right I started about one year later answering questions in the SDN. If someone remembers this developer network, you also know this was the era when we get T-Shirts for gaining a specific amount of points. So gamification already was working well. ;-)

Now you also know that I made the migration from SDN to SCN and now to the SAP Community and I'm still focussing on answering questions on DMS, classification, CAD integration, etc. and keeping the external DMS WIKI up to date. For some years now I'm also the Community master for GSC Austria and in this role I support my colleagues when they have questions about the Community.

I still like to answer different kind of questions in the Community Q&A and hopefully we will get back some gamification or recognition program soon.

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Thanks a lot Christoph Hopf . You and the community go long way back:) Did you keep one of those T-Shirts? We can trade:). So I did some search and I tried to understand what is CAD integration but couldn't really figure it out. Is it an extension to SAP products that enables you to edit diagrams ? (sorry if I got it all wrong:-0)


Hi Moshe,

I'm sorry but I won't trade these shirts. :-)

CAD integration enables "Computer Aided Design" applications like SolidWorks or CATIA to interact withh the ERP system and so you can design your products and store the BOM and document data in the ERP system. For some time there is a new application for this called ECTR.


I have an orange SDN shirt! :)

Michael Appleby
Oct 17, 2017 at 05:49 PM

Customer Solution Expert is a grab bag of different activities. For several customers, I am their main point of contact for moving into production (pilot or full release) with their Fiori, SAP Cloud Platform, and associated services. So I get asked a lot of questions, provide a few answers directly and keep an eye on tickets to make sure they are being handled. Sometimes most of what I do is explain things so SAP support/development personnel and the customer/partner both understand the issues the same way. Sometimes I have to go find the right experts to address or find the right person who knows who the right experts are depending on what the topic is. Occasionally, I have to tell customers that what they want is a custom development task and that while developers welcome suggestions (via IdeaPlace), they don't automatically provide changes because an individual customer requests it. In some ways this is what I do in the SAP Community.

In other ways, it is more complex in trying to keep the customer happy while they are asking for free consultant services. Not too often, but it does require saying no on occasion. Most times it simply means pointing them to a different approach to a solution (sort of like suggesting using AH announcements or AEM as a type of content to eliminate using blogs for that purpose). I work with many PM, PO and occasionally sales teams. Usually I come in at the tail end of a sales effort to make the transition to licensee smoother. This type of customer relationship usually extends over more than a year and regardless of changes to my role, I never leave a customer in the lurch. I sometimes receive calls from customers on completely unrelated topics, but always get them a contact which can help them. Often I ask them to let me know how something turns out afterwards and try to follow up at some later time just to make sure.

I have four customers at this time, though one is pretty self-sufficient and our contacts occur every other month or so. Other customers have a single group that I work with, while with one other it is with many multiple different organizations under a global governance. That last customer involves many contacts over the course of a week with calls, emails, and regular meetings with several different focus groups. My role calls for flexibility and responsiveness (this is the most important aspect).

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For several customers, I am their main point of contact for moving into production (pilot or full release) with their Fiori, SAP Cloud Platform, and associated services. 

Those must be some very lucky (or very rich, cough) customers! :)


Thanks Michael Appleby ! Sounds like you deliver VIP services to your customers. How do you chose them/they are assigned to you? By size? And by pilot do you mean that they do a beta phase for Fiori products? What part do you find most satisfying in your work? The release?


Hi Jelena, Moshe,

These customers were all initially contacted during a beta test or controlled availability phase of product launch. They are a mix of different business types. I have a strong background in Oil & Gas and several candidates were from that topic area, but that was more coincidental than deliberate. It does help understand the businesses, but I have also done significant work in Manufacturing, Pharma, Steel Production & Fabrication, Retail, and Electronics/Defense systems, so I am pretty flexible in supporting a wide variety of companies.

The main focus was to get them successfully using the products as well as gathering feedback on what did or didn't work the way they expected. Customer self-selected by pursuing the early adoption of the products (Fiori Cloud and Cloud Platform). Two of the customers came on very early in the Fiori Cloud development process and one of those was the first external customer to go into production with an app. One customer was contacted during that same time period but due to various negotations, did not get licensed until over a year later, but the personal contact were still in place (despite numerous personnel changes at the customer over that time period). The last customer was the result of a request for support by the SAP Cloud Platform PM/PO team and is really more of an as needed basis (there have been other customers in that position in the last year or so). Since I wrote the post above, I got pulled into an additional customer's issue which was only recently resolved and their ticket closed. In all these situations, clear communications and a good network of both developers and Product Support folks resolves the problems. Even to having a call on TechEd Monday morning (very early LV time) with the customer and developer (who was also at TechEd LV) which got the focus on the right area.

Generally, the satisfaction comes for getting the customer live with their implementation. Sometimes it is simply the customer listening and taking action based on our feedback. Since tickets are used to report problems (thereby documenting the issue and later its resolution), there is a sometimes uncomfortable relationship on that front, but we (my self and those folks I drag into help) usually manage to keep it to friendly discussions rather than an adversarial relationship.

Cheers, Mike


Thanks Michael Appleby . Sounds very interesting. What is the most creative solution/things you did in your career? Who are the people you've learned from the most?

And what tips would you give Mike Appleby in his first day of his career? What would you do different?


Hi Moshe,


  1. You never know all the answers so cultivate a network. Always assist those in your network as much as you can. You never know when you will need their help in return.
  2. Pay it forward and ask those you help to do the same.
  3. Collaboration is key and respond to requests promptly, regardless of how you respond.
  4. The wrong choice made early usually allows time for recovery.
  5. You learn more when things are rough than when everything works.
  6. Learn from those who oppose you as much as from those who support you.
  7. Irish Diplomacy is often the best diplomacy.
  8. You eat the elephant one bite at a time. It either takes a long time or more people to help finish the meal.
  9. Don't be afraid to speak up regardless of who's in the audience.
  10. Forgive, but don't forget. It is easy to get screwed more than once.
  11. Keep confidences. Trust those who do likewise. Don't trust those who can't (see number 10).

One of the oddest things I remember is running a 17 day high volume electronics manufacturing demonstration for the US Air Force at Westinghouse (partnered with Texas Instruments). We had a design flaw in one of the components which was correctible, but only with test equipment at TI and only after it was installed with the rest of the components. So every morning we had to hand carry partially assembled RF hybrid assemblies from Baltimore to Dallas. One of the people from the program office (BG) came in at 5:00 AM, picked up the assemblies, caught the 7:20 AM flight out. Drove to the TI site. Waited for several hours (depending on how many assemblies) while the tuning was done, picked them up and flew back to Baltimore on either the 5:30 or 7:50 PM to put them back into the production line. One of the best parts was BG brought back BBQ (Ribs, brisket, etc.), Cajun food (Jambalaya, Crab/Shrimp Etoufee, Gator tail) and once a huge steak dinner every night for twelve days in a row for me to eat (usually around 11:00 PM). He ended up with a couple free trips from all the miles accumulated playing delivery man. Long, very long, days, very short nights, but ultimately successful (leading to further contracts).

People I have learned from over the course of my career(s). Way too many to list, but I learned from several people in every job I ever had and almost every class while in college which was a lot more than absolutely required for my degree. Four different majors will do that to you. Drill sargeants in basic training, crew chief on the pipeline construction team, my friend and landlord who taught me how to pay it forward, various roomates who helped reconstruct my first house (framing, drywall, plumbing, electrical, flooring and more), customers when working as a consultant (SAP Manufacturing Intelligence and Integration, aka MII), the lead SAP Consultant when working on TM at a major food supplier, and many, many of the people here at SAP throughout my career. All the managers (Jeremy Good, Frank Platt, Robert Holland and Sudhanshu Srivistava) who have supported my efforts with various customers and in SCN/SAP Community.

Boy, do I have diarrhea of the keyboard this morning, but hey, Moshe asked!

Jürgen L Oct 25, 2017 at 07:35 AM

Actually, I am doing nothing right now, just enjoying the global warming in a remote town at the Gulf of Oman

I am working in a small team of 5, called MDM (Master Data Management), but it is not related to the SAP product which we do not have in use.

We take care about 1.3 million materials, 230000 vendors and 310000 customers as well as their classification. We are developing tools and rules and workflows that help to avoid data redundancy and ensure high data quality.

Most of my time is project related. We are still harmonizing our IT infrastructure and merging various own ERP systems into one, we do the data cleansing, mapping, and data migration. The general situation requires to have multiple projects in parallel.

Recently I finished Russia (system merger), a rollout to South America, and a US acquisition with numerous plants around the world, still doing a merger in Japan with 3 clients and just had a kickoff for another bigger US acquisition which will keep me busy till next summer. While I am IT MDM project lead in some projects I also enjoy to be just a team member in other projects, so we can learn from each other. Of course I have my templates based on earlier projects, but no project was ever like one before, so there is always some tweaking, but without we could not manage the many projects.

The time management question would require a blog to be answered sufficiently, maybe when I am retired, but it starts already with the decision of lace-up shoes versus velcro fastening. ;-)

(Nov. 3, 2017 Edited the formatting. Posting with smartphone is not easy)

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Jürgen L Thanks a lot for joining!

What are your top 10 golden rules in project management?

And you have another question pending for you from Gopal in this thread:)


I have no top 10 rules list, but it can be some fun to create together team rules in the beginning of the project and to see how they are applied through the project.

One of my personal rules is ignoring some administration and by-work (yesterday I got a powerpoint with KPIs showing colored diagrams about the number of orders and invoices etc since Go-Live) that does not add any value for my project work well knowing that it sometimes may break the rules of someone else.

One challenge in a project is that team members often miss to see the overall goal because they just focus on a certain exception. And this is discussed over and over again even its ratio to the normal business is just 1:10000. So you easily lose time for the more important things which have to be done daily several times. Here I try my best to get the day by day work done first and use the remaining time for the exception. Sometimes the exception just keeps to be an exception even with SAP (when coming from another legacy system) or when changing from one SAP to another SAP system.

Lars Breddemann
Oct 17, 2017 at 11:47 PM

I work in the SAP Health team where we are trying to help doctors, researchers and patients to get a much better outcome from their treatments. The approach that we took here makes the bet on data integration and easy data analytics and access.

HANA based systems like CancerLinQ that we built together with ASCO, already have a great impact on Cancer treatment research and practice. Questions like "for patients like this one, what treatments actually worked best across all practices in the US?" can now be answered in a few seconds.
This kind of technology application - literally helping people to get better - provides more satisfaction than anything else I tried within SAP so far. SAP has invested heavily in this (and keeps on doing so) and it does make me proud to be part of this and to know that my efforts make a difference.

My part in this is to work with customers and keep them happy and successful as they go - my direct team is the SAP Health RIG, which makes our job very similar to what @Michael.Appleby described.
Technology wise this is a rather diverse field - anything from free-text doctor's letters to VCF file based genome samples needs to be integrated to provide the data access needed.

Obviously, I also spend quite some time with HANA related communities, which really is a hobby to me (even though there is the SAP trapezoid next to my name, I've got no goals or targets attached to this).

In my non-SAP life, I really love movies. Going to the cinema, watching classics at home, or binging on a current fav on Netflix - I like it all :)

Recently (ok, it's two years now... that went quickly), I moved from Germany to Australia and now literally have to cross one street to be at the beach, which is really awesome! So far I did try my luck with swimming, stand-up paddling and kayaking and can proudly report, that I'm still alive and probably cleared out the bay from sharks by scaring them away with my lack of balance... *g*. Fun fact: Melbourne, where I live is located in a huge bay and we rarely have shark sightings let alone attacks. Having said that, the very first time I'm out with the kayak, there was a shark sighting, so helicopters patroled to check the beaches. These helicopters, of course, had TV cameras on board, so there was footage of me, paddling away in a clip about shark patrols...

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Hi Lars,

It's great to hear from you as it is quite a long time that you have left the GSC in Vienna. I have to search through Youtube now for this video.

I'm sorry to read that you have to live that near at the beach. I can't image what I would do with all the sand in my house. ;-)

Wish you a all the best in Australia!


Thanks, Christoph!

The sand problem is actually real: just used my lunch break for sweeping the backyard again... hard life *cough* :)

And you're right: the times in GSC Austria feel like ages ago now. Needless to say, that I always enjoy when I get the opportunity to come by for a visit. Hope to make it back sometime...

About the video: didn't it work for you via the link? The video is titled "SAP and CancerLinQ Improving the Quality of Care" but simply searching for "CancerLinQ" should produce a list of videos, too.

Cheers back to Vienna, you and all the colleagues in GSC Austria!


Lars Breddemann

Thanks a lot, this sounds really interesting. It's good we talked because I thought SAP health was the system that hospitals use to manage their patients? Or that's SAP Connected Health Platform ? Sounds amazing. There is a saying in the Jewish culture that the one that saved one person is like he saved the entire world. And it seems like this project is saving a world. Very moving.

What is your secret of making/keeping yours customers happy? What do you think is most important for them?


"What is your secret of making/keeping yours customers happy? What do you think is most important for them?"

Not sure that there's a huge secret to this. I just try the best I can to move topics forward. Either working myself on e.g. HANA performance/implementation questions or handing them over to someone who can do things when I can't. I try to focus on the desired outcome and work backwards from there.
In my experience, most people that work in projects have a good understanding that not everything always works out as planned - so that's usually not what makes anyone really unhappy. One of the main drivers for that is probably when you got the impression that someone is blocking the project progress, especially by "no action".

So, I try to not be or appear as "no action" and make a point of communicating progress, roadblocks and possible solutions.

Up to now, that approach worked well for me.

As for SAP Health, etc. : SAP Health (=division in SAP/org unit), SAP Connected Health Platform, Medical Research Insights, (="big data" products), and ISH/ (=industry solutions for hospitals/healhcare). Of course, CHP/MRI and the other new products can, should and are used by hospitals as well.


Hi Lars,

I found what you do absolutely fascinating. Do you have a volunteers program? I'm very passionated about Cancer treatment and the use of technology to help getting the proper treatment to each patient at the right time.

In March of this year we lost my mom due to Acute Myeloid Leukemia, she was only 65 years old and since then I proposed myself to join any group that uses Machine Learning or any other type of technology to help other sons, daughters, husbands, wives, fathers, mothers to not lose their loves one to Cancer. I felt that the overall medicine is far behind to effectively eradicate such a complex disease and I want to see in which ways I can help. Sorry to bring such a "heavy" subject into your answer but I see this as a good chance to connect.

It will be wonderful to see many countries around the world uniting forces and consolidating all our knowledge in one project that's available for every doctor single doctor in the world.

That being said, I do have a daily job and many personal projects BUT if I can use some of my spare time in doing something helpful to 'punch cancer in the face' ... I'm very much interested.

Thanks for the reading and once again sorry for bringing such a 'heavily emotional' topic to your post.




Hi Diego

thanks a lot for the very nice feedback. Sorry to hear about your loss - unfortunately that is something more and more people everywhere and also in our team had to experience. In fact, many in the SAP Health team are motivated by similar experiences.

Having said that, we are no doctors and cannot tell the experts what to do. Instead, our approach is to bring our expertise to the table and solve underlying problems, like data integration. That doesn't have the same ring to it as "building a cancer-fighting-AI" but even the best AI is useless without good quality data.
Also, providing an integrated data platform allows for even more than "just" improving cancer care. It's a systematic issue with healthcare providers that data is not available or wrong, whether that's in heart disease treatment or in the orthopaedic surgery. Making correct data easily available and consumable to healthcare professionals can tremendously add to the patient's outcome. A better treatment with lower costs, two important goals, can actually both be achieved simultaneously.

Also thanks for your generous offer of your time. I'm not sure how we could loop in part-time voluntary work, though.

Maybe, as a starter, let me point out some more information on the topic. There are two free mooc courses available for free:

Code of Life - When Computer Science Meets Genetics - link

The Future of Genomics and Precision Medicine - link

Hope you find those interesting.




hi Lars,

Thanks a lot for your comment and the links that you're sharing with me. I'll be taking this MOOC courses this quarter and looping back to you after for some additional discussions.



Renan Correa Oct 17, 2017 at 05:34 PM

Hi Guys!
I'm currently working as independent consultant in the areas of ERP FI/SD localization for Brazil. I started in 2009 at SAP in Brazil as FI consultant and since then I've held different roles in the areas of support and services until the beginning of this year when I decided it was time to leave and face new challenges.

I've spent some time since 2010 writing blogs, documents, SAP Notes, KBA's and doing webinars regarding how to meet Brazilian legal requirements in FI/SD/MM using SAP systems.

Answering Caetano Almeida question. The weirdest thing that happened to me was during a functional workshop that I was running with a colleague. My colleague went to the restroom and after 15 minutes HE did not come back, I checked my cell phone and he texted me seeking for help. He said he entered the ladies room (which was empty) and after some time many girls entered it and he realized he made a mistake, but he did not want to leave the place because he was too ashamed of hearing the girls talk there.

Now I'd like to bring other SAP former colleague to the topic if he likes: Fernando Da Ros, what was the most exotic requirement you ever got to include in the SAP system?


Renan Correa

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Renan Correa

I was wondering when you will show-up:).

I have some questions for you:

How was to shift to becoming independent? Weren't you afraid?

How come you ended up in the SAP world/ ERP FI? What's the difference between a good consultant and an excellent one. How can the customers identify?

What did you study in university? What do you find interesting and creative about your work? What do you most enjoy?

And one last question: Can you please share what was your most successful project and how did it go?

And most important, is your friend still there or you rescued him?


Oohh, so many questions... You could be FBI or IRS... ;D

The change was not scary, I already had it in my mind for a longtime and it looked like a natural move when it happened. Sometimes it's a bit like Whitenaske "I don't know where are I'm going..." but all changes are like this.

I tried to ask an excellent consultant about your question but his rate was too expensive, so I'll have to answer by myself =/... I think the best consultants are always moving on to the next challenge, they do not stay in the past, they always know what's going on in the market/company, they understand not only their area but how their area relates to other areas and most important they admit they don't know everything.

By the way, my friend left the restroom and the story became famous in the project.

I have a question for you Moshe Naveh what was the reason that brought you to work and get involved with the SAP community?


Renan Correa I will take being compared to the IRS as a compliment as it's coming from an ERP FI consultant :)

So I think the next question to you is what do you think is the next big thing in your field? If I googled correctly ERP FI is the master product that provides companies with all the financials solutions they need to run effectively. This actually reminds me a recent discussion I had with Eli Klovski (you're invited to join the challenge:)). Also, what do you specialize in ERP FI ? What does SD mean beyond sales and distributions?

My path to community and SAP was like many great things very unexpected. I studied hospitality management in university. As a result of my entrepreneur personality I decided to start my tourism agency. My theme was to create travel packages that would empower distant cultures by making them proud of their heritage in the rural parts of Israel. It was an amazing period and I had a lot of fun. We had sculpturing evening with women, cooking courses, theatre and more. Some of those packages remine an idea only but I really enjoyed the creation process. At the time I was living in the desert in a student project sponsored by a wealthy person from Denver Colorado. He had a dream to support tourism in the Negev (developing and a desert area in Israel) by creating a tourism portal. I was tasked with creating this site together with other developers, UX experts, content writers etc. I lived the dream going all over supporting and teaching tourism entrepreneurs to promote theirs business in our site and in general. We offered them a free site and I was also in charge of teaching them how to do so. My greatest moment of joy/pride was when I was able to help a lady that owned a farm in the middle of nowhere to create her own site on her own while it was her first time using a mouse. So, that's how I got into the internet world from tourism. And what made me move away from the Negev and this project was the fact that my girlfriend back then was from the center of Israel. The next most logical move for me was to find a job that would combine between my passions: people, web and creativity. And it has been 8 years since (in December) so I guess it fulfilled my aspirations/expectation;).


I probably know who was the guy locked in the bathroom and I'm burning my brain trying to figure out who was the lucky guy.

Dibyendu Patra Oct 17, 2017 at 11:02 AM

Great Initiative. It reminds me the Blog it forward.

Well, for me, I (Dibyendu Patra) am from Mumbai, India and working as a SAP Logistics Consultant with having 6 years of experience. Enjoying my life in SAP career with great fun.

My question to Jürgen L.

1. How do you manage your time to moderate the community for almost whole day? (Sorry if I am personal) :).

2. What do you wish you had done differently?

3. What do you enjoy most about your job?

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Thanks Dibyendu Patra :) You can look at it as professional twist with dynamic chat capabilities spicing.

So What does it mean SAP Logistic ? What type of companies use these products?


Hello Moshe,

Thank you for your comment and question.

Let’s get into more details. I started my SAP career on 2011. Presently, I am working in a service based company named Inteliwaves Technologies, we provide SAP supports to all other product base companies. Logistics part is a combination of multiple modules (e.g. MM, SD, PP, QM etc.). I am looking into the MM/SD part. Mostly all product based companies use these all logistics modules. In my career, I have done many implementations, supports and roll-out projects. Currently, I am working on a project for GST e-filling (Taxation of India).

By the way, in this October, I’ll complete 4 years in SAP community. Well, it’s time to a small celebration ��.

In India, now we are celebrating a festival called Diwali. Pictures are here Diwali Celebration.


Hello Dibyendu Patra and great to hear from you:)! Happy Diwali!

How would you explain MM/SD part to someone with no background in this topic? What are the top 10 golden rules/best practices?

What do you find most interesting in your recent project "GST e-filling" ?

Great pictures and I love the colors. Can't wait to get to India next week.

Will you be in TechEd?




Hi Moshe,

Happy Diwali to you too.

MM is related to procure to pay process, it covers planning, purchase, management of stock, goods movement, Invoice to vendor etc. SD is related to Order to Cash process, it covers order from customer, deliver goods to customer, bill to customer etc.

The top golden rule or best practice is to know about the business process. SAP is all about to cover real business processes. If you have strong knowledge about the business process, then to map into SAP will be quite easy. Another best practice to learn about the integration point of one module to another.

I haven't found anything interesting in this project GST e-filing till now. (Sad, but true).

Unfortunately, I am not able to attend the TechEd as I have some scheduled meetings on end of Oct. for a new project.

In our culture, we greet people by saying "Namaste". So, Namaste and Welcome to India. Hope you will have a beautiful stay in our country.

Matthew Billingham
Oct 17, 2017 at 03:26 PM

So... I'm known as matt - always with a lower-case m. I've been working in IT for over 30 years, with about 20 years in SAP. I'm a technical sort of person - I like working in the application server/ABAP layer; not just programming but also trouble shooting technical issues, and proposing ways of exploiting the technology for end-user benefit.

In my free time I direct theatre plays (a form known as panto, but it doesn't have any mime in it).

Paul Hardy what did you do in your first day of work?

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Welcome Matthew Billingham !

So searched before I post:) So is ABAP/Application some sort of an environment that allow you to create ABAP applications? And how does that reflect as a part of the service you provide to your customers with?


ABAP is the programming language that runs most of the functionality that ERP, BW etc. run on in Netweaver. I develop system/applications/programs that endusers like to use, and are fairly robust and easy to extend as new functionality is needed. But it's all at the highly technical end - not pretty user interfaces. I leave that to graphic designers.

In my free time I direct theatre plays

Really? I guess we need to open "25 facts you didn't know about me" thread. :)

Btw, if anyone is interested to learn more about Matt's daily life, please proceed to register number two. :)


If anyone is in NW Switzerland, this is the production I'm currently directing. Come along and see it.


How can you not know this, Jelena?! It's like not knowing that Craig likes to rescue people with his dog, Julius is allergic to ponits and we all love goats. ;) Didn't he bring it up in his BIF? Yes, he did!


Oh dear, not sure I've actually read that one (and I thought I did). Matt has a terrible habit to post the blogs when I'm on vacation. :)