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Installing BO 4.2 SP04 - Error The system cannot verify the database logon information [INS00104]

Hi, I am getting the same error while installing BO 4.2 SP04 on windows 2008 R2. I tried all the approaches as per SAP recommendations and still having issue continuing the installation. Tried the following resolutions: Installed oracle client 64bit, removed special characters from the password and also tried using lower case TNS entry. Issue still remains. Can someone please help me with this issue?

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4 Answers

  • Best Answer
    Oct 20, 2017 at 09:46 PM

    It is not you, but DBA would need to grant the needs rights in the CMS database to allow the service account to create tables, tablesapces, etc.

    Regards,

    Jin-Chong

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    Former Member
    Oct 23, 2017 at 09:57 AM
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  • Oct 22, 2017 at 10:33 PM

    Yes, the account has all privileges to create and modify database objects. I am able to access the account using SQL plus and TNSping. The error message says: The system cannot verify the database login information. [INS00104] Would you like to correct it?

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    Former Member
    Oct 23, 2017 at 01:03 PM

    I am not sure why you are getting the error but need to narrow down the issue to check further... can you use some other DB and install it? if it is fine then the problem with connecting oracle on the machine. you can switch the DB later. hope this helps!

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