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Former Member
Dec 06, 2007 at 05:24 PM

AE: Calendar Days for Escalation times


When setting escalation times in AE, the tool doesn't recognize holidays or calendar days. Therefore, if we shut down for an extended period of time during a holiday, the request will automatically go the secondary approval. Does anyone have a workaround for this? Is the plan to disable the escalation times during major holidays? What happens in the event the holiday is nation specific?