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Former Member
Dec 06, 2007 at 05:24 PM

AE: Calendar Days for Escalation times

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When setting escalation times in AE, the tool doesn't recognize holidays or calendar days. Therefore, if we shut down for an extended period of time during a holiday, the request will automatically go the secondary approval. Does anyone have a workaround for this? Is the plan to disable the escalation times during major holidays? What happens in the event the holiday is nation specific?