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CRM infostructure that allow to view archived Cases in Web UI

Oct 17, 2017 at 09:21 PM


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We have an inquiry regarding archived Case management visualization in CRM.

We have successfully performed Case archiving using tcode SARA and archiving object SCMG.

After performing archiving, we can see archived cases in SAP GUI using the following alternatives.

  • -Archive Explorer option.
  • -Read option in tcode SARA.
  • -Configuring tcode SCASE to search and see archived Cases.

Although we have a way to explore archived data, it’s not entirely user friendly. The closest one to be user friendly is through tcode SCASE, but we see that linked objects do not show specific data, meaning: BP ID, partner function for Business Partners and Activity number, description for Activity Management. The user has to double click each object to see the detail which is not practical.

We would like to know if there is any infrastructure that would allow us to view archived Cases in Web UI as we see for Activities and Leads

We appreciate all the collaboration you may provide.


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