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Question on BSM and Solman 7.2 integration

Oct 17, 2017 at 02:42 PM


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We have integrated System Monitoring with BSM tool. However, BSM creating incident for every alert (intern triggering an event to BSM)which is generated in system monitoring. even for same group of alerts.

We want to create an incident only for new type of alert. and incident should update with new same alerts which are not at closed.

we could see the setting "Update Incident for new alerts" available in Template maintenance-> Incident tab. but this seems to be working fine with ITSM Incidents.

How to handle BSM Incidents. Any one come across such scenario, please advise.

Best Regards,


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