Skip to Content
author's profile photo Former Member
Former Member

URGENT: Wrong Info on Return Labels for Exchange Orders.

Hi! SAP Gurus

Exchange orders are being shipped with labels attached on the box that says DO not return defective part and because of this the customer will either dispose of the part, and therefore the business will not receive the defective back and we cannot bill since we told them not to return the part.

Thanx in advance


Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Posted on Dec 05, 2007 at 12:53 PM

    Dear Sushmitha

    This can be done in multiple ways, depending mainly on statutory obligations.

    One is Invoice in full and do reject cycle (credit memo...), if customer agrees

    2nd is use movement type 451 - returns from customer and invoice for net sales quantity only and then close the sales order.



    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.