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URGENT: Wrong Info on Return Labels for Exchange Orders.

Hi! SAP Gurus

Exchange orders are being shipped with labels attached on the box that says DO not return defective part and because of this the customer will either dispose of the part, and therefore the business will not receive the defective back and we cannot bill since we told them not to return the part.

Thanx in advance

Sushmitha

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  • Posted on Dec 05, 2007 at 12:53 PM

    Dear Sushmitha

    This can be done in multiple ways, depending mainly on statutory obligations.

    One is Invoice in full and do reject cycle (credit memo...), if customer agrees

    2nd is use movement type 451 - returns from customer and invoice for net sales quantity only and then close the sales order.

    Regards

    Jitesh

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