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author's profile photo Former Member
Former Member

supporting team daily &monthend activity

hi

could u plz support team daily activity and monthend activity.his work is only handling the ticket.

2.what is the help desk,solution mngr, schedule mngr

3.tell me ticket flow(from enduser to suppot team)

thank n regards

nagesh

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 05, 2007 at 09:13 AM

    Hi Nageswar,

    Handling day to day issues

    example:- we will be having a web portal for logging tickets by client.

    we need to take responsibility based on the module example:- if it is MM, FI ,SD or PP etc. if it is FI then initially i will assign that ticket to me, then i will write mail to the concern end user regarding the problem if i dont understand then i will call and get clarified.

    After solving i will take written mail from client and close the ticket.

    Best Regards

    Ashish Jain

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