hello gabriel,
XI will by default try to restart the message 3 times at
intervals of 5 minutes before the status of the message is changed from Waiting to System Error .
changing the retry count used by the Adapter Engine, by default its set to 3 times, 5 minutes apart. This count can be changed in <b>Visual Admin->server->services-> SAP XI Adapter: XI.</b>
Here change the number Retries parameter from 3 to n times and change the retry retry Interval to around 10minutes. For these configuration changes to be picked up, restart SAP XI Adapter: XI.
regards
Prasad
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