Skip to Content
avatar image
Former Member

We installed crystal reports but it will not load for user but will for administrator

We installed the our second copy of Crystal Reports. CR loads if we are signed in as the administrator but not as the user. The splash screen loads but just sits there until we end task using task manager.

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • Oct 13, 2017 at 07:03 PM

    If you know how to use Process Monitor, then you should be able to find what is exactly failing.

    My guess is Crystal Reports installation created a virtual registry instead of registering it in

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAP BusinessObjects

    Possible solution: Reinstall Crystal Reports, but this time login as Administrator and right-click Setup.exe and select Run as Administrator.

    Add comment
    10|10000 characters needed characters exceeded