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Cannot create Autoscaler Service on SAP CP CF

Oct 13, 2017 at 03:48 PM


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there seems to be an error in the autoscaler service available on SAP Cloud Platform Cloud Foundry. When creating a service instance (cf cs) the following error occurs

Creating service instance myautoscaler in org Pxxxxxxtrial_trial / space dev as xxxxxx... FAILED Server error, status code: 502, error code: 10001, message: The service broker returned an invalid response for the request to epts_incomplete=true. Status Code: 502 Bad Gateway, Body: 502 Bad Gateway: Registered endpoint failed to handle the request.

It is a trial account and region is Europe (Frankfurt)

Thanks for support


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1 Answer

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Former Member
Oct 13, 2017 at 06:36 PM

Hi Christian,

Thanks for reporting the issue. We shall have a look into it and revert. While we check at our end, it will be of great help if you can provide some inputs on -

  1. Do you see this happening consistently?
  2. Do you see a similar error if you try to create a service instance of any other service?

Thanks, Ashwani

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Hi Ashani,

ad 1) Yes this is happening consistently. The error occurs when using CLI as well when using the SAP CP UI to create a service instance. It also does not depend on if I just create a service without binding and adding a policy at creation (both parameters are optional upon creation) or with adding the binding and a policy when requesting the creation

ad 2) I did not come across that issue when creating other service instances (like postgresql or app-log)




@Ashwani.kumar : Any updates on that issue?