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Automotive Solution


Can somebody explain me about Automotive Solution in SAP.

Thanks in Advance.

subha jo

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    author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2007 at 03:34 PM

    Hi All,

    New SAP Dealer Business Management (SAP DBM) deals with Automotive Solution it is a New product developed in sap.

    SAP Best Practices for Dealer Business Management quickly turn your SAP software into a live system that handles all your specific business requirements. Preconfigured business scenarios help you rapidly realize business benefits without extensive configuration. Use SAP Best Practices for Dealer Business Management to evaluate and implement your specific business solution, and realize the benefits of your SAP solution faster, with less effort, and less expensively than ever before.

    SAP Best Practices can be used by companies of all sizes that need rapid implementation, as well as by global enterprises that need to create a corporate template for their subsidiaries. This version can also be combined with one or more SAP Best Practices cross-industry packages (e.g. SAP Best Practices for CRM) or another industry-specific version of SAP Best Practices.

    SAP Best Practices are built in a way that customers can easily use. Three different components are included:

    Detailed, step-by-step implementation procedures including automated activities.

    Extensive reusable documentation that you can use for self-study or evaluation, as well as for project team and end-user training.

    Complete preconfiguration settings that give you everything you need to run integrated key processes with reduced installation effort.

    Functional Scope – Supported Business Processes or Scenarios

    1 Appointment Scheduling and Workshop Planning

    The Appointment Scheduling and Workshop Planning scenario can be used to create a service order and give a customer feedback on a possible repair completion date or delivery time, based on the availability of resources.

    You can then use the appointment scheduling functions to block the appropriate resources.

    By doing this, you can avoid overbooking and resource capacity problems in the workshop. Furthermore, the customer or service advisor can see immediately whether a repair is possible in the required timeframe or not.

    Process Flow

    This scenario introduces the vehicle service process which includes creating, posting and billing a DBM order for vehicle service parts and service activities. You can also generate and process warranty cases in the service order from order processing for DBM. The system updates the order-dependent data in the vehicle master record, such as the vehicle history and the primary and secondary status of the vehicle automatically. You can also find all the documents related to DBM service order through document flow for history tracking. You can find the vehicle-related DBM orders in order list.

    Key Points

    The Appointment Scheduling and Workshop Planning scenario covers the following processes:

    The customer contacts the dealer

    The customer and vehicle is identified

    Rough capacity check is carried out

    Create Service Order

    Enter requested start/completion date

    Enter service item

    Enter service task

    Check available dates

    Select customer advisor and replacement vehicle

    Schedule and save the service order

    Check or adjust the appointment in MRS

    Key Points

    Clearly display the available resources

    Easy to appoint and schedule the resources

    The capacity of the workshop is easily overviewed

    Reward if useful.



    Message was edited by:

    Pherasath Padmanaban

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  • Posted on Dec 04, 2007 at 03:33 PM

    Hi Subha,

    giving you an overview on the entire Automotive solution is quite difficult because it covers the manufacturing side up to the dealer management. For this reason I would recommend taking a look at the solution maps for the Automotive industries. There you will find an overview on the processes and the available solutions.


    Sales & Service Organization:


    If you like to learn more about available services just check out the ES Workplace:

    Starting on this basis the documentation at the help portal on the service marketplace will provide you with more detailed information:

    Or just check out the brandnew Automotive section on BPX:

    I hope this helps.

    Best regards,


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