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Former Member

A/R+payment

My i know how can i return goods for One time customer. t present in SAP business one no copy to , copy from option i working for the same

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    author's profile photo Former Member
    Former Member
    Posted on Dec 05, 2007 at 06:19 AM

    Hi Muhammed,

    As Ida is saying, Open AR Credit Memo, select the Items you are returning and Add.

    If you not giving Credit, You can Open Returns document, select the Items you are returning and Add.

    Suda

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2007 at 11:49 AM

    would be plz clear in your question.u want to return the goods fro one time customer or any other else..

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    • Former Member Former Member

      Hi Muhammed Rashid,

      You means that you've created AR Invoice + Payment for One time customer. And now you want to return goods?

      In this condition, yes it's correct that the function Copy To and Copy From is not working, since the Invoice is Paid (Status = Closed).

      If you want to receive Goods Return from Customer which already paid, you can create an independent AR Credit Memo.

      Hope it helps.

      Regards,

      Ida

  • Posted on Dec 04, 2007 at 01:19 PM

    There are several ways to create a RETURN in SAP B1...one way is to do an original RETURN document...

    1) go thru the path of Sales - A/R > Return...

    2) enter the customer number you used on the original document in the "Customer Field", hit tab and the customer information should come up...

    3) enter the item number you used on the original document in the "Item No." field and the item informaiton should come up...

    4) make sure you put some good comments in the "Remarks" field so you can have a way to remember why you did it two to three months from now...maybe reference original invoice or other documents.

    5) Select "Add" button, and you are on your way...

    Did that help?

    Zal

    5) make sure

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2007 at 10:05 PM

    Couple of questions,

    I presume you talking about a Customer who has been defined in the G/L Account determination as a One time customer?

    Even if that is the case, you should still be able to use functions <b>Copy from on RETURN</b> and <b>Copy to on DELIVERY</b> .

    Please check if you are trying Copy to on the Delivery and If so, the Delivery could have been Invoiced which is when the Copy to function becomes un available.

    This has nothing to do with One time customer.

    Suda

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