Skip to Content
author's profile photo Former Member
Former Member

In agent determination

what is the use of a red color button 'Update Index' in agent assignment?

regards,

divya.s

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2007 at 10:06 AM

    That is to refresh the index that is used to determine the agents. In other word usually this would result in newly added agents to be considered for next agent determination exercise. Though I have never used it and adding an agent has always make my new agents turn up in agent determination, it is advicable to use it !

    Regards,

    Anuj Sethi

    Add a comment
    10|10000 characters needed characters exceeded

    • > I have never used it and adding an agent has always make my new agents turn up in agent determination

      >

      I believe it just updates one of the indices that are always refreshed at midnight (application server time). So if it is an urgent issue of adding a new agent specification because someone has to process a work item you can use it to allow the agent to take action immediately, and if there is no urgency you can just wait for the daily refresh.

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.