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In agent determination

Posted on Dec 04, 2007 at 09:22 AM 10 Views

what is the use of a red color button 'Update Index' in agent assignment?

regards,

divya.s

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2007 at 10:06 AM
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    That is to refresh the index that is used to determine the agents. In other word usually this would result in newly added agents to be considered for next agent determination exercise. Though I have never used it and adding an agent has always make my new agents turn up in agent determination, it is advicable to use it !

    Regards,

    Anuj Sethi

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    • Kjetil Kilhavn
      Dec 04, 2007 at 01:40 PM

      > I have never used it and adding an agent has always make my new agents turn up in agent determination

      >

      I believe it just updates one of the indices that are always refreshed at midnight (application server time). So if it is an urgent issue of adding a new agent specification because someone has to process a work item you can use it to allow the agent to take action immediately, and if there is no urgency you can just wait for the daily refresh.

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