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How to follow up a ticket with a sales order in Sap Hybris C4C ?

The only available followup documents in the ticket are:

1-Sales quote

2-Sales opportunity

3- Sales lead

4- Ticket

I need to add anther option where i can followup the ticket with sales order.


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1 Answer

  • Oct 12, 2017 at 02:38 PM

    This is applicable for Work tickets , but not for Normal Customer Support / Employee support tickets

    If you send an work/service ticket to ECC an internal order will be created.
    In the case this is not required, there are BADI's available which you have to implement.

    The inbound IDoc in ERP is processed by COD_SERVICE_CONFIRMATION Function Module and inside this there is a BADI


    By creating an implementation on this BADI, you can try creation of the order as well as a follow up
    You will also be able to have custom logic, which will be required here. but as a part of standard this doesn't avalaibel

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