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Former Member

How to set 'replies sent to' in BCS

Posted on Dec 04, 2007 at 08:33 AM 191 Views

Hi guys,

we use sender mail addresses that are no located in our CRM system. This is great as our customers receives mails from our known mail addresses. But we run into application issues if the mail does not reach the receiver an no-delivery-reply (NDR) is generated. This mail is unfortunately always routed to the set sender mail address.

My idea to solve this issue is

- to use a CRM mail address as sender and

- to set the sender mail address to the mail option 'replies sent to'.

Unfortunately I could not find a property in BCS for this option. Any help is appreciated.

Best regards,

Gerald

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    author's profile photo .Subramony A R .Subramony Ramakrishnan
    .Subramony A R .Subramony Ramakrishnan
    Posted on Dec 04, 2007 at 03:59 PM
    1

    Hi,

    For setting up the sender

          call method send_request->set_document( document ).
      sender = cl_sapuser_bcs=>create( sy-uname ). " Change with your CRM user

      call method send_request->set_sender
        exporting
          i_sender = sender.

    For getting return receipts

    
  call method send_request->set_status_attributes
    exporting
      i_requested_status = 'N'
      i_status_mail      = 'E'.

    Note: Please confirm with your basis team whether SCOT has been set for getting receipts, for security reasons return receipts will not be allowed in Production servers,otherwise if you have a separate message server then not problem

    a®

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  • author's profile photo Clemens Li
    Clemens Li
    Posted on Dec 04, 2007 at 04:29 PM
    1

    Hi Gerald,

    did you try method SET_REPLY_TO of class CL_BCS ?

    Regards,

    Clemens

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    • Former Member .Subramony A R .Subramony Ramakrishnan
      Dec 05, 2007 at 10:16 AM

      Hi all,

      for some circumstances I still not understand with my personal mail address (that is assigned to my user, a couple of business partners,...) I solved this by setting a reply to address for class cl_bcs.

      The error I got with my ID was in

      BCS->MIME_MESSAGE_GENERATE: Reply receiver addres not found.

      Thanks for your help!

      Gerald

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2007 at 04:33 PM
    0

    hi

    good

    go through this links,hope these would help you to solve your problem

    http://help.sap.com/saphelp_srm50/helpdata/en/31/ec423b4ac8d506e10000000a11402f/content.htm

    http://help.sap.com/saphelp_nw04/helpdata/en/6d/44193c45f9fa13e10000000a114084/content.htm

    thanks

    mrutyun^

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