Skip to Content
author's profile photo Former Member
Former Member

CRM 5.0 - IC WebClient - BSP Controller Substitution

Hi Gurus

We have modified our BupaSearch, BupaDetail & BupaCreate .htm files and loaded the controller substitutions against the relevant profile and it's working perfectly within the Identify Account navigation option.

Now when testing our email processing I follow this logic:

1: Inbox search: Category = Email

Time Period = Last 3 Days


2: Select an Email to process - click on Interact

3: Views open in BupaIdCustomerWithEmail viewset:

Business Partner - Top Left (50%)

Email - Top Right (50%)

Search Results - Bottom (100%)

The issue here is that the Business Partner view is supposed to be the Substituted views BuPaDetail, BuPaCreate, BuPaSearch

I have included the BupaIdCustomerWithEmail controller in my Substitution list as well and even removed the Email view to confirm I hade the right viewset.

It still appears for the BupaIdCustomerWithEmail set of view are overridden somehow to the SAP Standard versions.

I've used the User parameter CRM_ICWC_TEST to confirm the views names.

Does anyone have an answer on how to fix this.

Maximum points for the right answer, these views need to be corrected urgently.

Many Thanks


Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2007 at 08:11 AM

    Hi Gurus

    This is solved.

    I found seperate controllers for the three views. The controllers are:

    These can only be found using SE80, by looking under Controller for CRM_IC BSP Application. I was not able to locate by looking under BSP_WD_WORKBENCH.

    Once I copied the controllers into my Customer Name Space, the correct views displayed as required.

    Sneaky piece of work - yes.

    Maximum points to me I guess.


    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.