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Former Member

Create contact BUP001 error when adding phone or email in B2B

Web IC CRM 4.0, when creating a contact to add to the account and choosing the More Details link to the Contact Person. If on the screen to the right we add a phone, fax or email address we get the errors

*Enter at least one number for the business partner

*Reference with personal address: Field PERS_ADDR must have the value 'X'

*The address is a personal address

and the data can not be saved, have to cancel out. Any help with this error will rewards points. Thanks.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2007 at 02:33 PM

    The error occurs if the contact is being added to a consumer CRM006 account.

    I realize the consumer is also considered to be a person instead of an organization but we are selling via credit card to accounts (both people & companies) and have to create them as consumers in the IC web.

    It does allow me to create contacts for the consumers, only not add a phone number to the contact record.

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