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What are all the possible ways a users can be logged out of SAP Work Manager for Maximo

Oct 17, 2017 at 01:05 AM

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Former Member

I'm having an issue where by users are highlighting that they are being asked to log into the client multiple times per day (in some cases up to 10 times a day).

We have set the idle and session time outs to 12 hours.

However users are reporting that some days the app will only stay logged in for 15 minutes before they need to put in username and password again.

What we know so far:

- If a user uses the back button on the phone to back out of the app then the user is prompted that he/she will be disconnected (and logged out). If they Yes then they will be logged out and will be asked to log back in when trying to open the application the next time

- If a user kills the application from the phone, the the users will be asked to log back in when trying to open the application the next time

We have educated our users about these 2 items but the problem still remains. So hence the question:

What are all the possible ways a users can be logged out of SAP Work Manager for Maximo Android Client?

SMP3.0

Agentry Client V70.12.3.40

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