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Activities in Dispute Management

Posted on Dec 03, 2007 at 01:33 PM 8 Views

Dearest Guru's

I am implementating Dispute Management for my client for their <i><b>Objections and Appeals</b></i> in the R/3 system, the problem is that I need to attach activities to some of the appeals or objections they may be working. Is there a small section in the system where I can attach activities. Not a very detailed one, just a small section to record a visit or a phone call. If you can tell me I will do the rest.

I know in CRM there's an Activity Mgt Module, but I do not want a very big functionality like that one, and besides I do wouldnt want he client to buy a whole new set of hardware, plus replication is an issue on its own. So your help would be very much appreciated.

Thank you in advance Gurus.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2007 at 01:42 PM
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    there is plenty of functionality here.

    If you want a diary sort of log, then you have the free text box, where you can add notes.

    You can also set deadline dates for actions.

    You can use reason as well to break out the type of dispute.

    Dispute Management and Collections Management, which should be considered along side this run off something called "CASE MANAGEMENT"

    The recording of a visting and reminder stuff would be Collections Management.

    Hope this helps.

    Please award points if this has been useful.

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    • Former Member Former Member
      Dec 04, 2007 at 10:14 AM

      Ok Thank you so much Mark. The actions functionality is the one with a <b>grey circle</b> looking icon right. If its the one, let me play around with it, and see what I can get out of it. Let me try that and then will get back to you

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