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Dunning Block - Because of a previous Dunning Run

Posted on Dec 03, 2007 at 11:05 AM 334 Views

Hi All,

1. When we try to run Dunning, we found that Some accounts are being blocked because of some previous Dunning Run( Identification ABC dt 01.01.2007),

2. When I check those dunning runs(Identification ABC dt 01.01.2007), i see in status, Dunning run and printout executed, job deleted.

3. When I check the customer master, the last dun date is not same as in the step two.

4. so I am unable to find out the problem, why the accounts are not being dunned?

can anyone pl help me with this issue.

Thanks

AK

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    author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2007 at 11:35 AM
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    It could be as simple that the debt is say 15 days overdue.

    Letter 1 is printed on the 10th day overdue and Letter 2 is printed on the 20th day overdue.

    Please can you provide more information about your Dunning Procedures, Company Codes.

    Can you see if the customer has been blocked manually in the customer master or certain open items have been manually blocked.

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    • Former Member Former Member
      Dec 04, 2007 at 02:35 PM

      Hi

      Thanks for the response. I will try to run that program, but there are 4 Dunnings run's which are causing such problems. So should we do that for all those dunning runs.

      After executing this program, will we be able to dun all those customers that are being blocked because of that error.

      I would also like to know if there is any report, which i can execute after each dunning run to get the customer list dunning level wise.

      Regards

      AK

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2007 at 11:25 AM
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    Hi AK,

    maybe there is something wrong with the status of the message.

    Please check in table MAHNV the field XMSEL. If the dun run was successful the value of the field MAHNV-XMSEL is "2". In others cases there should be a coding error.

    Please search for OSS-notes

    Best regards

    Volker

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