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how to manage customer account hierarchy when deleting customers

Oct 16, 2017 at 10:15 AM

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Former Member

We have imported a full hierarchy of accounts and now have identified some that need to be deleted. I know that these must be marked as obsolete , however when I do this, a warning is displayed - "customer used in business partner hierarchy". Is this something to be concerned about ? How can I remove the relationship in the account hierarchy as the accounts cannot be modified in C4C Fiori / HTML5 due to security settings?

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Best Answer
Amit Kumar
Apr 07 at 07:21 AM
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Kindly follow the below steps for removing account hierarchy relationship:

Go to Child account -> Header screen -> There is filed Parent Account, remove the value and keep it blank -> save.

Now go to parent account after refresh the screen -> go to Account hierarchy facet/tab -> now here you will not find relationship between these two accounts.

If this answer works for you then kindly mark this is as best answer.

Regards,

Amit Kumar

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