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Agent not assigned in task which is configured in WE20 -post processing: permitted agent tab

Oct 14, 2016 at 11:15 AM

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I have a requirement to send notification to agents when Idoc fails.

So i configured the agent in WE20 : post processing: permitted agent tab,

But the task is not triggered to agents which is configured.

But if agents are assigned at task level and task group level then it is triggered to particular agents.

Is there any other steps to be done to send work item to the agents which are configured at partner profile in WE20 (post processing: permitted agent) tab?

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