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Support Tickets

Posted on Dec 03, 2007 at 08:21 AM 8 Views

Hi Experts,

Could you please let me know what are the typical Support Tickets and its solutions probably faced in a project.

Points will be awarded.

Krishna

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  • author's profile photo Arun Varadarajan
    Arun Varadarajan
    Posted on Dec 03, 2007 at 08:24 AM
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    Krishna,

    I would request you to go through the BI FAQ and also through the forums - there are a lot of posts on the same topic and you should be able to find out all that you want.

    Arun

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2007 at 08:28 AM
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    Krishna,

    Normally the production support activities include

    1.Scheduling

    2.R/3 Job Monitoring

    3.B/W Job Monitoring

    4.Taking corrective action for failed data loads.

    5.Working on some tickets with small changes in reports or in AWB objects.

    6 Data Loading - could be using process chains or manual loads.

    7. Resolving urgent user issues - helpline activities

    8. Modifying BW reports as per the need of the user.

    9. Creating aggregates in Prod system

    10. Regression testing when version/patch upgrade is done.

    11. Creating adhoc hierarchies.

    12. Any plans for upgrade?

    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/d0c8e590-0201-0010-d281-a54336883a5e

    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/documents/a1-8-4/effective%20sap%20bw%20system%20management.pdf

    Hope it helps you...

    Assign Points if it helps...

    Regards,

    Gattu

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    • Former Member
      Dec 04, 2007 at 06:01 AM

      Hi Chaitanya,

      Thanks for your response.

      I went through your links got some information but what I really need is Production Support Tickets (Seviour Cases) and what is the way to solve this. Like: Lock Errors, Missing SID Errors, ODS Activation Errors, Editing unpermitted characteristics in PSA, Load Hanging, Load Failures, Running Attribute Change Run ..... etc.,

      I think you got my concept now.

      thanks

      Krishna

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