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Edit Mail "Approval for Opportunities"

Hi experts,

I'm looking for a way to adapt the standard SAP Notification Mail for "Approval for Opportunities". Currently the subject line is "Approve Opportunity<Opportunity Name> (<Opportunity ID>) - <Prospect> - <Expected Revenue>" (see screenshot). But we would like to add the sales org into this mail.

It seems that the body of the notifications mails, which points to any change, cannot be changed at all. And I also tried to change the subject line of the specific mail for approval opportunities. But it's not changeable, just checkboxes to tick or not...

Is there a possibility to change to subject line with e.g. a workaround? Or can someone confirm that there is no way to change the subject line of such kind of notification mails?

Thanks,

Deborah

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1 Answer

  • Best Answer
    Oct 13, 2017 at 05:27 PM

    Hello Deborah,
    I believe there is no way to modify the subject or body of an approval notification e-mail.

    However, there is a workaround for this: You could create a workflow rule so that you get a customized e-mail, using a template, when the sales quote is in approval.
    After that, you should then disable the notifications for business users because you will get duplicated e-mails: One from the standard approval, and another one from the workflow rule.
    To do that, go to Scoping --> Questions --> Communication and Information exchange --> Business process management --> Business Task Management, and then uncheck notification to business users.

    I hope this helps.

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    • Hello Deborah,

      I don't have an approval process in my scope, and I think the approval page is not a typical document/item. Therefore I cannot figure it out. Maybe somebody from SAP can help with this URL.

      BR,
      Liivi