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Former Member

Forwarding of work items should not be allowed

Hi Friends,

We have a requirement like this. The agents who receives the work item should not be able to forward it to others. The agent is derived dynamically and hence the agent assignment for the task is thru expression.

Can anybody throw some light on this .

Thanks

Srini

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  • Posted on Nov 30, 2007 at 09:11 AM

    Your task is currently a general task then? You have to change that and define all users as agents (e.g. by choosing a basic authorization role). Then you use the standard option to restrict forwarding, and I believe that for your requirement it is the "No forwarding" option you must use. The options are documented, but in short "no forwarding" prevents forwarding while "general forwarding not allowed" restricts forwarding to the possible agents - which in your case would be anyone (if my initial assumption is correct).

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    • There really isn't a lot to say about it, I think, and I can't tell you which role to use because that is installation-specific. Ask your basis people if there is a role (authorization) that all users will have. Then you assign possible agents as normal, using the role.

      If you don't know how to assign possible agents, read the documentation, or just check the fly-over help for all the toolbar buttons. It's not difficult at all.

  • author's profile photo Former Member
    Former Member
    Posted on Nov 30, 2007 at 01:37 AM

    Hi Srini,

    In the Task Classification, select "General forwarding not allowed".

    Rgds

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  • author's profile photo Former Member
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    Posted on Nov 30, 2007 at 04:04 AM

    Hi,

    If you go to menu option Additional data-> agent asignmnet -> Maintain for your standards task, on the next screen provided to you, choose attribute - <i>General Forwarding Not allowed</i>

    Regds,

    Akshay

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 30, 2007 at 05:04 AM

    You can also put some restriction by some roles for that you need to debug what happens when you forward workitems. Otherwise Akshay's suggestion is useful.

    Thanks

    Arghadip

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