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Installed base and individual object in webclient

Posted on Nov 29, 2007 at 10:15 AM 15 Views

Hi Gurus,

First let me explain the scenario i have to integrate into the icwc is

Both b2b and b2c customers call the call centre for problem assistance.

i Have a requirement to update the installed base of the existing customers(BP) i.e, add a new individual object into the existing installed base of the customer.

Another scenario is when a customer calls the call centre a new installed base should be created or only an individual object sholud be created to the customer.

How this can be accomplished in ICWC.

Thanking in advance.

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    author's profile photo Cady Koay
    Cady Koay
    Posted on Dec 04, 2007 at 01:46 PM
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    Hi Madhu,

    I have done this for GUI using the IDOC interface CRMXIF_PRODUCT_INDOBJ_SAVE and CRMXIF_IBASE_SAVE to create the individual object and then attached it to the Ibase. Probably you can put the code in do_handle_event for picking up the call in icwc.

    Hope this help.

    Cady

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