on 11-29-2007 10:15 AM
Hi Gurus,
First let me explain the scenario i have to integrate into the icwc is
Both b2b and b2c customers call the call centre for problem assistance.
i Have a requirement to update the installed base of the existing customers(BP) i.e, add a new individual object into the existing installed base of the customer.
Another scenario is when a customer calls the call centre a new installed base should be created or only an individual object sholud be created to the customer.
How this can be accomplished in ICWC.
Thanking in advance.
Hi Madhu,
I have done this for GUI using the IDOC interface CRMXIF_PRODUCT_INDOBJ_SAVE and CRMXIF_IBASE_SAVE to create the individual object and then attached it to the Ibase. Probably you can put the code in do_handle_event for picking up the call in icwc.
Hope this help.
Cady
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