SLFN message IBASE missing

Hi gurus,

We have solman 4.0 . When we try to create a support message from SOLAR01 we encounter an internal error.. Actually, the system creates a message which we can display from the tcode CRM_DNO_Monitor .But in this message IBASE component is missing.

But we can create it from the menu Help--> create support message.

Please help me.