on 11-28-2007 10:45 AM
Hi ,
I am raising this question again .We are creating message request using Help-> Create Support message .Short text which we are giving on the screen is not captured fully i.e we are able to give 55 characters but what is being fetched in the report(transaction crm_dno_monitor) is only 40 characters .How can I get all 55 characters .As Anand pointed out tht we have to use values in table BCOS_PROT.But all the values are not coming in that table .Could any one tell , why is this happening that values of text are coming for some request no while its not not comingt for other request no .
Regards
Saurabh
Hey Saurabh,
In BCOS_PROT table you will only find values which were created from Help-> Create Support Msg..bcoz in this case there is a notification nos which gets generated( Trans Type SLF1) And now an action in ACTION PROFILE assigned to this trans type creates an CRM transaction nos...
When you create a ticket from tcode crmd_order, you are creating ticket in SOLMAN directly,in this case there is no Notification msg that gets generated( as in the prev case) so no entries are made in BCOS_PROT table..
Plz revert for any clarifications..
Reward for usefull answer..
Regards,
Anand.
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Hey Saurabh,
1) BCOS_PROT in SOLMAN will only have msges created thru help-> create Msg in SOLMAN.
Similarly Messages created in Satellite System thru help -> create Message in Satellite Systems will logged in BCOS_PROT in Satellite System and not the Solman System.
2) This means if you are viewing BCOS_PROT table in SOLMAN, then you will only get messges created in SOLMAN via Help -> create Support Msg in SOLMAN and not in satellite,,,
Similarly if you you are viewing BCOS_PROT table in Satellite system, then you will only get messges created in SOLMAN via Help -> create Support Msg in Satellite and not in Solman,,,
Can you post the entries you have in this table so that we can have a look at it..
Please Reward points for usefull answer...
Regards,
Anand...
Hi Anand ,
You are absolutely correct .I have checked it tht message created in satellite systems are available in satellite system only and not in SOLMAN.The missing entries were available in other systems .
But here the process is tht the messages will be created theough satellite system and the alv will be seen in SOLMAN .
Is it possible to get the values from Satellite system into SOLMAN ?
Regards
Saurabh
Hey Saurabh,
I have already given you hints on this same topic on my prev post..
To Summarize:
1) First Create a RFC Destination in SOLMAN pointing to the satellite system..
Generaly such an RFC destination is already present, check out with BASIS.
2)Create a Remote enabled FM in Satellite sytem which accepts Object_id ie Support message nos and returns the Long text of the support Msg.
Inside the FM, you have to use select single * from bcos_prot where POINTER = Object_id.
Please consult your ABaper for more details on how t go about implementing this.
Please Reward for usefull answer.
Regards,
Anand..
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