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author's profile photo Former Member
Former Member

How to get the full text

Hi ,

I am raising this question again .We are creating message request using Help-> Create Support message .Short text which we are giving on the screen is not captured fully i.e we are able to give 55 characters but what is being fetched in the report(transaction crm_dno_monitor) is only 40 characters .How can I get all 55 characters .As Anand pointed out tht we have to use values in table BCOS_PROT.But all the values are not coming in that table .Could any one tell , why is this happening that values of text are coming for some request no while its not not comingt for other request no .

Regards

Saurabh

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 28, 2007 at 04:11 PM

    Hey Saurabh,

    In BCOS_PROT table you will only find values which were created from Help-> Create Support Msg..bcoz in this case there is a notification nos which gets generated( Trans Type SLF1) And now an action in ACTION PROFILE assigned to this trans type creates an CRM transaction nos...

    When you create a ticket from tcode crmd_order, you are creating ticket in SOLMAN directly,in this case there is no Notification msg that gets generated( as in the prev case) so no entries are made in BCOS_PROT table..

    Plz revert for any clarifications..

    Reward for usefull answer..

    Regards,

    Anand.

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    • Former Member Former Member

      Hey Saurabh,

      I have already given you hints on this same topic on my prev post..

      To Summarize:

      1) First Create a RFC Destination in SOLMAN pointing to the satellite system..

      Generaly such an RFC destination is already present, check out with BASIS.

      2)Create a Remote enabled FM in Satellite sytem which accepts Object_id ie Support message nos and returns the Long text of the support Msg.

      Inside the FM, you have to use select single * from bcos_prot where POINTER = Object_id.

      Please consult your ABaper for more details on how t go about implementing this.

      Please Reward for usefull answer.

      Regards,

      Anand..

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