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author's profile photo Former Member
Former Member

Survey Response

Hi all,

does anyone knows, how to configure a simple survey response scenario. I created a survey which I send to customers. If the customer click on the url, fill out the survey and send it back....nothing happens.

I don't know what'S wrong....so if anybody have an idea or a good guide or blog...let me know

Thanks in advance

Tobias

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8 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Nov 27, 2007 at 11:18 AM

    Hi Tobias,

    When you sending a survey to a customer just append ++ at the end of the URL in your mail form. It is the tracking ID.

    Also ensure that the Survey settings have checkbox, Evaluation with and without Business information Warehouse Ticked (Tcode: CRM_SURVEY_SUITE)

    If you are sending survey via campaigns, ur survey should be craeted in the Marketing Application.

    For every response which comes from the customer an Activity of trnasaction type 0000 gets created. Also if u check in transaction CRM_SURVEY_SUITE, there is a button called Evaluation click on that after selecting ur survey, it shall also show u the response.

    Wish the information is useful.

    Regards,

    Shalini Chauhan

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    • Former Member

      Hi Shalini,

      I m using mail form for survey questionaire. Based on the answer I need to create a lead for BP.

      I copied code from CRM_SVY_LEAD_PAI into my Z FM and

      I activated the code for lead generation. ( i put my z fnction in call back PAI)

      But I m not able to generate the lead automatically based on response. I am able create MIG number in the url also.

      Can u pls guide me for this.

      Thanks in advance.

      _ Niranjan

  • author's profile photo Former Member
    Former Member
    Posted on Nov 27, 2007 at 12:20 PM

    Hi Shalini,

    thanks for your reply! I did the most of the conig steps you wrote. Only the BI flag wasn't set. But the problem isn' t solve....

    After clicking on the URL, answer the questions of survey and puch the send button i get the message no server found

    Are there other customizing steps for the inbound process...?

    Thanks

    Tobias

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 27, 2007 at 01:41 PM

    Hi,

    Reply with your e-mail ID and I will send you some documentation that could help you.

    Regards,

    Susana Messias

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 27, 2007 at 01:52 PM

    Hi Susana,

    my email is tkienzler@yahoo.de

    Thanks for your help...

    Tobias

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 27, 2007 at 02:47 PM

    Hi SA,

    I can't send you the documents at the moment because I haven't got them till now.

    But I solveed it on my own....

    Go to the Survey_Suite and check your parameter settings. I forgot the port behind the server name for the action...

    Greets

    Tobias

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 27, 2007 at 02:50 PM

    Hi SA,

    check Note 836945

    Greetz

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2007 at 08:22 AM

    Hi,

    the transaction type is already customized but I it doesn't work. I don't no what else it can be. Do you have an other idea...?

    Thanks

    Tobias

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 08, 2008 at 12:14 PM

    hi all

    we are using CRM version 5 n i have done all what has been said above,each n every setting being checked but still URL is resulting into a blank screen

    please advise

    help will definitely be appreciated

    regards

    ashish

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