C4C emails are triggered to Junk Folder in the Reciever mailbox

[Former Member]

Hi Experts,

We have requirement of sending an emails from C4C CRM application to outlook.

Emails are triggered from C4C CRM application however it’s been pushed to Junk Folder in the receiver mailbox, so please help me if any settings involved to push the C4C specific emails to inbox folder in the receiver mailbox.

Please help me in this regard.

Thank you,

[HorstSchaude · Accepted solution]

Hello Shweta,

The rules for Junk E-Mail are part of the receivers mailbox.
Please check if the text in subject or body contains some stuff which are suspicious.
Or - even more common - if the sender's address is not trusted.

HTH,
. Horst

[Bharathraj_A · Accepted solution]

horst.schaude ,

In my case, the email is available in Inbox when i used Workflow rules to send email. But if i use the sdk code to send email, it is going to the Junk Folder. In both cases, we are using the same content. Could you please help here!

Thanks
Bharathraj

[HorstSchaude]

Hello Bharathaj,

In principle Yes.
In my cases (when I sent myself the result from some unit test) the part in front of the @ sign is user specific and not a generic "donotreply".
if I remember right, others report here also a user specific name.

You know that there is the display and the technical as well as the reply-to address?
You checked the first 2 that they are the same for Workflow and SDK?

If Yes, you should ask your IT department if they know any reason.

HTH,
. Horst

[HorstSchaude]

Hello Bharathraj,

Did you check the sender's address?
I assume that the technical user (=sender) for Workflow is another one as for SDK.

HTH,
. Horst

[Bharathraj_A]

horst.schaude ,

Thanks a lot for the reply.
Do you mean the from address. In both case, i am receiving mail from donotreply@myXXXXXX.mail.crm.ondemand.com.
Could you please help me in this.

Regards,
Bharathraj