CRM Foundation with mySAP CRM 2005????????????????????????

[Former Member]

Hello all

I will go for the CRM certification: CRM Foundation with mySAP CRM 2005

The courses included in the certificate are CR010, CR100 and CR500

The topics in the exam list that belongs to the CR010 course are:

Architecture

Foundation & Architecture

mySAP CRM Analytics

mySAP CRM Marketing

mySAP CRM Channel Management

mySAP CRM Sales

mySAP CRM Interaction Center

mySAP CRM Service

mySAP CRM Field Applications

mySAP CRM Implementation & Operation

Most of them are not in the course CR010 and I don’t know what to do

I need any help to pass this exam

Regards

Jacopo Francois

[Former Member]

Dear Jacopo,

<b>CRM Foundation with mySAP CRM 2005 verifies the basic knowledge in the area of the mySAP Customer Relationship Management.</b> This certificate proves that the candidate has a basic overall understanding within this consultant profile of the CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant.

Pls fins the content of CR010

Content:

Overview of the SAP CRM application:

Fundamentals and architecture

<b>Overview of key areas (Analytics, Marketing, E-Commerce, Channel Management, Sales, Interaction Center, Service, Field Applications, Implementation & Operation)</b>

Customizing fundamentals for CRM:

CRM basic data (business partner, organizational model, product master, plus the accompanying Customizing)

CRM business transactions (overview of the generic functions in business transactions, activity management, essentials of Customizing) Transaction monitoring and determination (partner determination, overview of pricing in CRM, promotions, CRM billing)

Solution Manager (project preparation phase, Business Blueprint phase, implementation phase)

CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling

User interface (UI) technology in SAP CRM

Case Study: implementation of example scenarios using specific business processes

So you will get the overview of all the topics in that course and for this certification you need the basic knowledge only.

Thanks,

Atin

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