CTI settings

[Former Member]

Hi,

Can anyone please tell me the steps involved in the CTI settings that should be done to connect the telephony system and the CIC Webclient. And also please tell me at which phase of the project these settings should be done.

Thanks in advance.

[Former Member · Accepted solution]

Do you read this documet?

http://help.sap.com/saphelp_crm31/helpdata/ru/e2/5e5602880911d1aab000a0c943858e/frameset.htm

This setting should be done at phase customize IC Webclient

reward points if it's helps.

[Former Member]

Hi Denis,

Thank u for the response but i was talking about connecting SAP CIC Webclient(SAP Web Application Server) and the telephony system. So can u please send me the respective doc.

And i wanted to know when these settings are done i.e, development, quality or production.