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Oct 10, 2017 at 02:22 PM

Adding Triggers to Campaign Actions



So with the standard delivered Campaign Actions such as Email, it is possible to add a trigger to the Campaign action e.g. Email opened. This enables us to set up follow on activities to marketing activities.

So my question is, if I create a new Campaign Action for example a C4C Call List, is it possible to configure this Campaign Action so that I can then add triggers to this, for example the interaction of "Phone call received"? Then I can add follow on actions such as send an email.

I should note that this is for the Hybris Marketing Cloud application.

Many thanks,