Skip to Content
author's profile photo Former Member
Former Member

Want to include the Comments given by Sup[port team in report

Hi ,

I want to include the comments (solutions comments )given by support team in the report with the transaction crm_dno_monitor .How can i achieve the same .Are these comments already there in the standard report or I have to include it through some logic .



Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Nov 23, 2007 at 08:04 AM

    Hey Saurabh,

    I dont think Solution Comments are not readlily available.

    You might have to Implement BADI CRM_DNO_MONITOR.

    Can you specify What solution Comments you want to incorparate ??/

    Please reward points for usefull Answer.

    Revert for any Clarifications.



    Add a comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Hey Saurabh,

      Now i am under the impression that you want to have texts you enter in the text determination Proc of the Support Message..

      if the Solution Texts is already there, then you can push SAP to get the solution for this.....

      If you want to do it yourself, the BADI is usefull..

      I had implemented it before...

      Just fill Up the neccessary Field in that BADI and you will be done....

      And Plz Reward for usefull answer...



Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.