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Multilevel Categorization in Interaction Record


I'm trying to setup multilevel categorization in Interaction Record (BBPCRM SAPKU71306)

The customizing was done using catalog A1 and I can see both Cat.01 and Cat.02 under categorization tab in IR. However, when I added a third-level category this field does not appear in the screen. It seems to be possible since this question from Nicolas Cabral has a image where I can see 4-level categorization.

If I try to use catalog of type C (Overview of damage/defects/reasons) the categorization tab does not show any field.

I've also realized that if I change the category, the reason field in Overview tab is automatically changed but the opposite is not working. I mean, if I change reason field, category is not changed automatically.

Could you guys help me solve this issue?

Thank you!


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1 Answer

  • Best Answer
    Oct 11, 2017 at 01:38 PM

    Hi Diego,

    Can you try to check in your business role categorization profile if the IR categorization context has still 2 levels instead of 3?

    Kind regards,

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