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author's profile photo Former Member
Former Member

Email Response Management!

Hi all,

i want to implement a workflow which creates an Activity after having received an Email in my SAP System. Does anybody has an idea in which way i have to create my workflow?

My problem is not to start the workflow but I don' know how to create an activity inside it!

It seems that the ERMS is the right way for it but I'm not sure....

If anybody have an idea, guide or solution...let me know!

Thanks in advance

Tobias

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Nov 23, 2007 at 10:27 AM

    Hi Tobias,

    When ever you receive an Email, System automatically create an Interaction Record which is An Activity. You can check in Interaction History or Interaction Record in INBOX.

    Are you able to Receive Emails into agentINBOX?

    Have you finished all config. steps?

    Let me know the status.

    If it works please reward the Points.

    Regards

    Sree

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 26, 2007 at 10:10 AM

    Hi Sree,

    thanks for your reply!

    I want to realize a campaigne scenario in which I send a Survey via Email to an Business Partner. If this Partner sent a response to CRM, the CRM have to create an activity.

    I followed step by step note 988209 and adapted it to my scenario.

    In the second step I read the ERMS Guide and customized the system to receive Emails.

    I hope the scenario is more clearer...

    Greets

    Tobias

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