We are using CRM IC Webclient and UCES for a SAP ISU and CRM implementation for a utility company. I have following queries to start with.
1. I understand that UCES works on Java/JSP and can work standalone as well as via EP. Please share documentation as to how to get UCES up and running in both scenarios.
2. There are certain things which can be done via CRM IC Webclient as well e.g Move-in and Move-out. How would this be different from UCES apart from the fact that it is being created by the customer service agent in the former and by the customer in the later.
3. Is there a cookbook for development/configuration for UCES ? If so please share.