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Former Member

process in supporting

hi

plz send process in supporting and designation.

how many member will be in supporting,ticket sending process & reply

plz answers me

withregards

nagesh

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 22, 2007 at 11:54 AM

    hi

    the processing of supporting includes providing the agreed services to the customer. head count depends on the project and service level agreement, in service level agreement, important things are agreed upon, such as modules for which services will be provided and number of tickets that would be sent on a weekly or monthly basis, billing, etc.

    the numbe of ppl depends on the project and its modules, for eg if its a standard SAP support and project is small then usually functional consultants for each module, one abaper and one basis person.

    ticket sending process - SAP provides solution manager which most of the companies use, there are also other tools such as soda, etc.

    hope its helpful

    reg

    Arun

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